Operations | Monitoring | ITSM | DevOps | Cloud

Since the annual MIT Sloan CIO Symposium had to be canceled this year, MIT made the decision to launch a CIO Digital Learning Series. Episode 3 was broken into two parts, beginning with a fireside chat on the post-pandemic workplace, moderated by Irving Wladawsky-Berger with Catchpoint’s CEO Mehdi Daoudi and Eash Sundaram, Executive Vice President, Chief Digital and Technology at JetBlue, which was followed by a panel led by Paul Michelman on customer experience strategies.

In today’s tip of the day, we’ll look at the importance of measuring employee experience (EX) and the specific challenges of doing so with an all-remote workforce. In the video, I’ll walk you through how to look at your employees’ SaaS performance using Catchpoint’s dashboard, so you can see the level of detail available to you with Catchpoint’s endpoint monitoring solution.

Maintaining digital performance has always been a tough balancing act for the Financial Services industry. Every transaction must be encrypted and secured; customer data must be stored safely without the risk of a breach. Security is given the highest priority, the additional processes in the service delivery chain can tax performance. Financial service providers must go the extra mile to ensure their network is resilient with high performance, availability, reliability, and reachability.

In today’s Tip of the Day, we are looking at validating the performance of your CDN cache vs. the CDN origin content. Having this information at your fingertips will allow you to verify that (i) your CDN service is improving performance for your end users; and (ii) they are adhering to your SLAs. Your CDN Monitoring solution needs to offer a comprehensive set of insights into regional performance problems, network routing challenges, and other overall performance issues, including origin vs.

The insidious spread of COVID-19 across the globe has accelerated changes to our way of life. The reliance on the internet saw a prodigious increase in March 2020 as people started relying on digital means to work, buy groceries, order food, and basically ensure they could stay home and stay safe! More people doing things online means more opportunities for cyber-attacks.

The pandemic has changed the way teams collaborate within an organization and between companies. With work from home becoming the new normal, employees are turning to new options for collaboration, meeting, training and onboarding have moved online. The office is now a virtual space. With the increasing demand for online meetings, it is even more important to monitor the health and performance of such meetings.