Digital shopping has exploded over the last few months to levels no one could have planned for. Any kind of performance issue can negatively impact an eCommerce site and cause a drift in loyalty, bounce rates to go up and user conversions to go down. Not to mention how outages or slow page loading impacts employee productivity.

The COVID-19 pandemic has turned our world upside down. Unemployment has soared, entire industries have been impacted, and schools have been shut down. However, one huge change has remained under the radar. We’re on the cusp of witnessing the death of cities as we know them. To understand why let’s rewind to 1870: the start of the industrial revolution in the United States. Industrialization drove people from rural communities to cities.

We’re proud to announce that Nexthink has been named, once again, as a leading technology vendor in Gartner’s latest Market Guide for Digital Experience Monitoring (DEM). More than ever, the topics in the guide are striking a chord for many Infrastructure & Operations (I&O) leaders. According to Gartner, in the first few months of 2020 inquiries for end-user experience grew five times compared to 2019.

The legal sector is an industry ripe for technological disruption—and so perhaps the perfect place for a visionary CIO such as Slater & Gordon’s Jon Grainger. In advance of the upcoming British Legal Technology Awards, Nexthink caught up with Grainger to hear about how Nexthink Experience (the cloud-native platform for managing Digital Employee Experience) is helping his IT team deliver value and innovation at this “technology-driven” legal firm.

The shift to working remotely has made communication and collaboration tools, such as Zoom, Slack, and O365, an indispensable part of an employee’s workspace. Employees are no longer working within an office network where employee experience was reliable and more or less guaranteed. Instead, they are relying on their local ISP network to connect to everything and anything work-related and this has brought in a lot of vulnerabilities in an otherwise stable and secure workspace.

IT monitoring and management have traditionally been focused on an enterprise’s IT backbone; e.g. its data centers, servers, networks, etc. However, with more and more employees working from home these days, and customers or partners scattered around the world, organizations have all found it is critical to monitor and manage an extended network connection to ensure a supreme digital experience for their employees, customers, or partners.