Our customers often stress the phenomenal power that comes from the integration of Nexthink and ServiceNow. Bernardo Ramos, for example, former Director of IT for Arkema, saw their integration as a way of getting real-time information on all their workstations automatically and without effort. “With ServiceNow I had the feeling of having something the best of its class,” he told us, shortly before his retirement earlier this year.
We’re thrilled to have earned the distinction of being recognized as a Customer’s Choice in the October 2020 Gartner Peer Insights’ ‘Voice of the Customer’: Network Performance Monitoring & Diagnostics (NPMD) category Gartner Peer Insights’ Customer Choice distinctions “recognize vendors and products that are highly rated by their customers.” Everyone thinks they have happy customers, but how do they know they do?
Recently, Catchpoint participated in the virtual Networking Field Day. As a presenting sponsor, we spoke about the importance of network monitoring and the shift in enterprises’ strategic initiatives supporting user experience monitoring. For an hour, the discussion focused on how the digital experiences for employees and customers are converging. Enterprises are shifting to measure and monitor the tenets of reachability, availability, performance, and reliability.
Whenever a file transfer, instant messaging, email, or Wi-Fi failed in the office, an employee could stand up and walk over to deliver the message in person. It certainly didn’t grind their workday to a halt. But as organizations have grown globally, so has their reliance on digital collaboration—the critical tools and services that enable employees to remain productive when working together.
Consider this scenario, your internal application and system health is in green, but your end users are reporting accessibility/availability issues. Does such a monitoring strategy serve an actual purpose? A well-built APM and infrastructure monitoring solution like Dynatrace is great for internal system health.
Higher education is one of the many sectors facing the prospect of profound reorientation in the post-COVID-19 world. Following the government’s re-evaluation of approach, which saw students awarded predicted grades at A-level, many university leaders are concerned that taking on the extra, successful students would mean a stretch to resources – especially with social distancing and remote learning requirements needed to manage the spread of the virus.
In this week’s tip, we are looking at a use case unique to our popular Network Insights solution. Network Insights lets our users view their network path from end to end, providing detailed granular telemetry from four primary sources: We could go into depth on any of these, but today we’re going to focus on Border Gateway Protocol (BGP) Monitoring.
For us, IT is a place where people genuinely try to “walk the walk.” Many in this industry are perceptive and curious individuals, constantly on the pursuit for better insights and more efficiency. You cannot survive long in an IT department if you hide behind unmet promises or have an aversion for detail. Facts outweigh opinions, and theories are to be questioned and proven true.
