You have a web site, app, online shop, or SaaS offering? Then you have plenty of user actions. That can be visiting a certain page, signing up for a service or canceling a subscription. Wouldn’t it be great to know in real time when an important customer action takes place? This would allow you sales, customer service or technical teams to act immediately no matter where they are.

Our December update lets it rip once again: From now on, you can create and manage multiple teams in your SIGNL4 subscription. For this purpose, we have also added a new user role and enhanced our web app. This makes it much easier to centrally manage multiple departments in your organization. Creating, setting up and supporting these departments or teams thus becomes a breeze. All details can be found in this blog article.

Our October update brings the long-awaited mute-overwrite on iPhone (‘critical alerts’). We also introduce an undo action for Signl acknowledgements or closures. And in the web app you can now batch-ack and close to multiple Signls at once. All new features are introduced below – enjoy.

Handover procedures in operations and maintenance are a key element of business continuity. As work in this field is usually organized in shifts, it is essential to keep track of any critical incidents, machine breakdowns, job ownership, completion, issues that are still open or unresolved and other related items. Such knowledge has a significant impact on a timely or even proactive response, for instance if issues re-surface.

If you are still handing over a shared on-call duty phone or pager (sometimes called ‘operations phone’), it is time to rethink your process. The Covid19-induced new normal has a dramatic impact on our work live and social behavior. We work from home and that is especially true for the IT workforce. We meet with less people and limit our social network to relatives and close friends.

Our September update provides you with self-service API key management from the SIGNL4 web portal. Finally, you can fully exploit our comprehensive REST API. We also improved management of outbound webhook which can update your systems with any information on Signl handling. It is now possible to manage API keys for the SIGNL4 API in the SIGNL4 account portal. Click on the “Developer” menu item to manage API keys. Keys issued here can then be used to call SIGNL4 REST API functions.

Do you know this situation? You are on-call and in the middle of the night you get a phone call. Loud enough to wake you up. Loud enough to wake your wife up, as well. You stand up and check your emails to see what the problem is. OK, you got it. Then you log on to the console of your monitoring tool and – green. Green? False alert? Why did you get the call then? After double-checking, still a bit sleepy, you recognize that the problem has been recovered automatically.

A new article in the September issue of German magazine LANLine (“Automation creates productivity”) summarizes typical challenges and problems in network monitoring very well and is worth reading. I would like to briefly discuss some of the problems addressed and how our product SIGNL4 was developed as a solution for exactly these problems.