Operations | Monitoring | ITSM | DevOps | Cloud

Has this ever happened in your weekly stand-up? ‍

In today’s world, a significant fraction of a software business’s reputation depends on its web application and its speed. It all comes down to how fast your server responds to client requests (assuming your application is reliable and reasonably user-friendly). Therefore, you could argue that the server endpoint is the centerpoint of all the server-side action — the operations here primarily determine the performance of your application.

Migrating to a cloud-based phone system is compelling because it eliminates the costs and time associated with deploying and managing legacy phone system/PBX hardware and proprietary business phones. However, moving 100% of an organization’s communications infrastructure off-site can present new challenges. If the connection to the cloud is lost, a site could lose both external communications and intra-site communications.