Customers First, Always!
Software exists to make your job easier, not to suck the joy out of your work. It should be there when and if you need it, but be completely out of the way when you don’t — you’re at work to get a job done, not to use any particular product. If you’re forced into using the same underperforming, over-customized, difficult to implement, or just generally terrible software each and every day, it can really put a damper on the quality of your work and quality of life.