Operations | Monitoring | ITSM | DevOps | Cloud

Tl;dr: Log4j is a mess, if you’re chasing down the applications, services and servers that use Java; consider the suggestions below to make zero day patching easier.

If you run an interactive website or application, JavaScript security is a top priority. There’s a huge array of things that can go wrong, from programmatic errors and insecure user inputs to malicious attacks. While JavaScript error monitoring can help you catch many of these issues, understanding common JavaScript security risks and following best practices is just as important.

Real User Monitoring (RUM) has been providing valuable insights into real user experiences for many years. It’s not every day that we see a new player enter the market, but last week we did, and a very powerful player at that – Amazon. Real User Monitoring for Amazon CloudWatch was announced at AWS re:Invent 2021, adding to their existing suite of over 200 products and services. As you can imagine, our ears perked up at this announcement and we’re eager to take a look.

Our technology-empowered world continues to evolve at rapid pace, and so do the expectations of customers. The brands that will succeed tomorrow and in the future will be those that keep up with that change. While the vast majority of companies have transformation initiatives, in my digital transformation consulting work, I have noticed four common misconceptions about digital transformation that have the potential to derail even the most well funded efforts.

Enterprise Service Management (ESM) has time and again proven that many of ITSM’s best practices have applicability beyond IT. The global pandemic and the corporate need for digital workflow enablements have accelerated the growth of companies adopting ESM in 2021. Wider adoption of the technology continues to be imminent as organizations pursue to extend the core IT service desk practices to other lines of business.