A brief introduction to Service Request Automation using the Kelverion Runbook Suite. The Kelverion Runbook Suite provides a cloud automation platform with a range of automation tools including; a rich graphical design experience, smart integrations, ready built solutions and the option of an easy to configure self-service automation portal.

The Kelverion Runbook Studio provides rich graphical authoring of Azure Automation Runbooks without the need for a permanent internet connection. The Runbook Studio is aimed firmly at IT professionals who do not have much experience or knowledge of PowerShell but still want to leverage the power of Microsoft’s cloud based Azure Automation service.

The Automation Value calculator helps to quantify the benefits of automation within an organisation by examining the cost of automation and comparing it to the cost involved in manually fulfilment of the same services.

The Kelverion Integration Module for Freshservice provides a powerful integration capability for writing Azure Automation runbooks as well as being usable in PowerShell scripts. The Integration Module supports Freshservice SaaS instances with the REST API. Using Kelverion smart discovery the Integration Module interrogates Freshservice and discovers how it has been configured providing a forms based view of the tables, fields, properties and allowed inputs for mandatory and optional fields.

The Kelverion Integration Module for Cherwell provides a powerful integration capability for writing Azure Automation runbooks as well as being usable in PowerShell scripts. The Integration Module supports Cherwell Service Management 9.6.3 or 9.7 Using Kelverion smart discovery the Integration Module interrogates Cherwell and discovers how it has been configured providing a forms based view of the tables, fields, properties and allowed inputs for mandatory and optional fields.

I.T. Security is in the forefront of everyone’s minds today so giving team leaders and managers access to create their own users and allocate licenses for Office 365 is a challenge that requires a careful balance between providing the right facilities to end users and compromising the security or integrity of your configuration.

Free up your IT Staff from those irritating repetitive manual tasks In a modern IT organisation, it’s all too common for highly skilled workers to be stuck with mundane, time-consuming, and repetitive tasks like creating Active Directory accounts and resetting passwords. Too often, teams have to manually fulfil service requests which means the service provided can be error prone, resource intensive and take far too long in terms of the end user experience.

The Kelverion Integration Module for Salesforce provides a powerful integration capability for writing Azure Automation runbooks as well as being usable in PowerShell scripts. The Integration Module supports the Salesforce instances with Salesforce API access.