It’s common for an MSP to question the value of Microsoft Intune when it comes to managing their customers. There are a few common concerns that tend to come up, including the pricing structure and the lack of multi-tenancy. It’s also something new that the MSP and their staff may need to learn. With that said, is MS Intune bringing value to the MSP’s table? Is there some potential to be leveraged out of using Microsoft’s MDM as a managed service provider?

There is an increasing amount of technology used by businesses, from applications to entire networks. More technology means that there are more opportunities for errors or vulnerabilities in these systems to be exploited. With all those opportunities, it’s no wonder why these technological errors continue to be exploited by experienced hackers. What’s worse is that, according to Ponemon, 37% of businesses aren’t even scanning their IT environment for these vulnerabilities.

Without a doubt, a data recovery solution is essential when it comes to maintaining security and business continuity. Backups give you important survival options when ransomware hits, a laptop is lost, or someone accidentally deletes a folder full of important files. Without those safe, secure, redundant copies of your most important data, you’d be left out in the cold.

It’s true that network assessments take time, but they are worth every second. Today, businesses around the globe struggle to keep their networks and data secure. In fact, TechTarget’s list of 2022 cybersecurity statistics announces that “the cost of cybercrime is predicted to hit $10.5 trillion by 2025.” However, with routine network assessments, businesses can reduce threats and keep their IT infrastructures running smoothly.

Customer data protection is important to every business that wants to protect its financial security and its reputation -- but it’s even more important for managed service providers (MSPs). When talking to your clients, you’ll probably tell them that a huge reason why protecting customer data is mission critical is because their entire business depends on it.

September included five new NinjaOne releases and hotfixes, providing a variety of new features and capabilities across scripting, documentation, ticketing, and more. Let's dive in.

Although network inventory documentation isn’t the most glamorous task, it is essential for the success of any IT department. According to Steady Networks, “Workers spend about 22 minutes each day dealing with some type of IT issue.” An accurate network inventory can greatly reduce the time it takes for internal IT to identify and solve issues.

The way that many organizations are operating has fundamentally changed over the past few years, and IT has been forced to evolve to keep pace. The good news is many teams are seeing their budgets for new tools and services increase. The bad news is the additional tooling doesn’t appear to be making a dent in IT support workloads (at least not yet). According to Zendesk, tickets filed by corporate employees jumped 31% last year.