ITIL Service Value System (SVS): Components, Value Chain, and the Evolution to ITIL 5
Explore the ITIL Service Value System, its five components, six value chain activities, and how ITIL 5 evolves the framework.
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The best ways to visualize API responses in 2026
APIs power almost everything we use today, from cloud platforms and monitoring tools to ticketing systems and internal applications. But no matter how useful an API is, the response usually arrives as raw JSON. That's perfectly fine for machines, but much less convenient for people. Whether you're debugging an endpoint, exploring a new service, or building dashboards for your team, you'll probably want a better way to visualize that data. Fortunately, there are several ways to visualize API responses.
Ubuntu 26.04 LTS Resolute Raccoon is Now Supported!
We are excited to announce support for Ubuntu 26.04 LTS Resolute Raccoon on all Cloud 66 products, including registered servers. From this point onward, new applications are provisioned on Ubuntu 26.04 by default, on both x86_64 and ARM64. Don't forget, you can control your target Ubuntu version via the selection dropdown when scaling up via the UI, or through your manifest!
Closing the AI gap: How next-generation knowledge access unlocks mission outcomes for government
A recent IDC Spotlight report based on a survey of 685 public sector respondents found that 72% describe scaling AI from pilot to production as "very" or "somewhat" difficult.¹ Choosing the right model is only part of the challenge. Agencies also need to get their data ready for AI.
Cloud Outage Preparedness: On-Call Lessons for 2026
Cloud outage preparedness stopped being a nice-to-have this month. In a span of roughly 48 hours, Microsoft Azure lost a big chunk of its West US footprint and Amazon Web Services dropped connectivity between its us-west-2 region in Oregon and the Seattle metro. The AWS event alone rippled outward and knocked DoorDash, Reddit, Hulu, Apple Pay, Snapchat, Fortnite, and the PlayStation Network offline for millions of users, according to incident trackers. Neither outage was caused by anything exotic.
Don't pay for metrics, pay for change: The 2026 guide to engineering metrics
Most engineering leaders are drowning in data but starved for insight. We have dashboards full of metrics, but they often create more questions than answers and rarely tell us what to do next. In the age of AI, where development velocity is accelerating at an unprecedented rate, this problem is only getting worse. Shipping code faster than you can fix it is an existential risk, and a dashboard that doesn't lead to action is just a distraction.
Digital Marketing for Home Improvement: Turning Good Work Into Online Growth
Home improvement businesses depend heavily on trust. Customers are inviting professionals into their homes, often for costly projects that may take days or weeks. Digital marketing is therefore less about chasing attention and more about reducing uncertainty before the first call.
Why Every Modern Security Operation Center Needs Automation and AI
Security teams no longer face a simple monitoring problem. In most cases, they face - While cloud workloads change by the minute, identities move across applications. In general, endpoints appear outside the traditional perimeter. Meanwhile, the modern security operations center must interpret all that activity. It must also not let a genuine threat disappear inside routine noise. Although traditional processes still matter, manual triage cannot carry the entire workload anymore. In fact, analysts lose valuable investigation time if they -
Top tips: Stay one step ahead of boreout, the new burnout
Top tips is a weekly column where we highlight what's trending in the tech world and list practical ways to explore these trends. This week, we're talking about boreout, the lesser-known cousin of burnout, and how to stay engaged as AI takes on more of the routine work. There was a time when finishing your work early felt like winning. Now it somehow feels... suspicious. You glance at your inbox and nope, there are no new emails.
Unlicensed OneDrive Accounts: What Happens and What It Costs
Microsoft forces unlicensed OneDrive accounts read-only at 60 days, archives them at 93, and deletes at 365 unpaid days. The timeline, the fees, and how to avoid it.