Operations | Monitoring | ITSM | DevOps | Cloud

eG Innovations application performance monitoring solutions simplify and accelerate discovery, diagnosis and resolution of application performance problems in virtual, physical and cloud environments.

Kubernetes has become the software world’s infrastructure, leading to significant changes in application architecture and packaging. Despite the introduction of new technologies and practices, they have not kept pace with the rapid growth of the K8s ecosystem. As a result, developers who once solely focused on coding are now spending hours on operations, leading to a longer feedback loop during development. They’re expected to have an understanding of Kubernetes in order to do their jobs, causing a significant drop in productivity and leading to a poor dev experience.

In this video, we'll be discussing how to improve customer service by using better language. Customer service representatives face a lot of challenges on a daily basis, including dealing with difficult customers and finding solutions to problems. That's why it's important to provide excellent customer service, which relies heavily on effective communication.

In this blog post, we talk about the importance of equipment inventory management for businesses and the benefits of using an equipment inventory management system. It highlights how inventory management plays a crucial role in an organisation's success and describes how an equipment inventory management system can help businesses efficiently track and maintain their resources.

In today's digital age, investments in advanced technology and superior assets are crucial for businesses to retain their market position. However, to ensure these investments are worth it, getting a solid return on investment (ROI) is necessary. The first step towards managing your assets and achieving expected returns is through accurate inventory, and that's where IT asset management (ITAM) comes in.

Learn how to optimise the cost, performance, and security of your organisation's IT infrastructure with IT asset management (ITAM). In this video, we cover the essential steps towards developing an effective ITAM program, including inventorying physical and virtual assets, establishing policies and procedures, implementing tracking processes, and establishing metrics for success.

Are you struggling to keep your customers interested and happy? Research shows that retaining existing customers is more cost-effective than acquiring new ones. In fact, according to the book Marketing Metrics, the probability of selling to an existing customer is between 60-70%, compared to only 5-20% for a new prospect.