Operations | Monitoring | ITSM | DevOps | Cloud

7 ways to build a better service desk

The recipe for a delightful employee experience is all about adding heaps and heaps of delightful service desk experiences. Think about it, what good is a service desk if it doesn’t solve your employees’ day-to-day tech issues? According to Forrester’s The State Of The Service Desk, 2022 report, only 66% of employees contact their service desk more than once a year.

Putting your MSP customers first means putting your people first too

At N-able, we pride ourselves on creating a world-class culture where people are the center of everything. We know that when we take care of our N-ablites, they will be able to bring their best energy to work every day and focus their time and attention on supporting our customers. This same idea holds true for MSPs—and anyone who wants to create an exciting and desirable culture within their own organization.

What is a Data Warehouse? Benefits and Tips

A data warehouse (DW) is a centralized repository of data integrated from multiple systems.. This data is often cleansed and standardized before being loaded. Designed to support analytical workloads, a data warehouse can help organizations better leverage both current data and historical data to improve decision-making through the analysis of business processes and outcomes.

THWACK Livecast: Automating Your Way Beyond Simple Incident Management

Presented by: Kevin M. Sparenberg (KMSigma) and David Russell (david.russell.CSM) It’s time to take your service desk solution to the next level with automation rules. Built on the framework of simple rules, you can improve efficiency, refine standardized processes, and transform the way your organization runs. This THWACK© Livecast is all about how automation rules in SolarWinds© Service Desk can help lighten the load and allow your teams to focus on those big picture projects which actually improve the business. Let's stop getting bogged down in the minutia and manual interaction of incident management and instead look at ways to lighten your load.

Canonical Kubernetes 1.25 is now generally available

The Canonical Kubernetes team is delighted to announce that Canonical Kubernetes 1.25 is now generally available, with Charmed Kubernetes joining our Microk8s release last week, following the release of upstream Kubernetes on 23 August. We consistently follow the upstream release cadence to provide our users and customers with the latest improvements and fixes, together with security maintenance and enterprise support for Kubernetes on Ubuntu.

Logic App Best practices, Tips, and Tricks: #14 Implement good governance policies

Welcome again to another Logic Apps Best practices, Tips, and Tricks. In my previous blog posts, I talked about some of the most essential best practices you should have while working with the Azure Logic App: And some tips and tricks: Today I’m going to speak about another critical Best practice, Tips and Tricks that you need to implement while administrating your cloud integration resources: Implement good governance policies.

FIPS Certified vs FIPS Compliant #security #fips #development

How are FIPS Certified and FIPS Compliant implementations different? What makes the most sense for your organisation? The answer may surprise you. As consumers, we are prone to accept something that’s certified as best-in-class. When it comes to FIPS, which offering provides the best security posture? Watch this short video to learn about the difference. Subscribe to our Channel for more content. And follow our other social accounts.

Ask Miss O11y: How Can I Convince My Organization to Invest in Instrumenting for Observability?

We recently hosted a Twitter Space, and a question came in regarding speaking to executives about instrumenting for observability. It’s a great topic we love expanding on. Here’s the answer we provided.