So you’re an MSP supporting tens, hundreds or maybe even thousands of clients. Then there’s a good chance that you’re offering services for more than one cloud vendor. You may even have clients who are Multi-Cloud (using more than one cloud vendor).

After my last post about responsible AI practices, some people rightfully inquired about Zebra’s practices. So, I thought it would be best to answer these questions publicly. The first thing I want to stress is that our underlying Code of Conduct, company policies, and departmental procedures provide the foundation for everything we do at Zebra.

The handoff between IT operations (ITOps) and incident management is often chaotic. NOC operators receive an overwhelming deluge of noisy low-priority alerts, which prevents them from detecting actionable, important alerts. This delay causes tickets to pile up, SLAs breached, and unnecessary assignments and escalations to L2 and L3 engineers. Concurrently, L1 analysts react to user-initiated tickets with little to zero context, forcing them to escalate the issues.

Managing modern IT environments is becoming more complex and fragmented as organizations rely on a broader range of applications and services, including cloud, hybrid infrastructure, microservices, and legacy systems. This complexity and velocity surpass human capacity and old processes, making it challenging for IT teams to respond efficiently to incidents.

Ensuring continuous network connectivity keeps getting more critical—but costly outages keep happening. This post looks at a key culprit behind many network outages: network configuration errors. We outline the key requirements for streamlining and automating configuration management, and detail how DX NetOps can help.