Like many other industries, contact centers are increasingly relying on employees working from home. The WFH trend poses new challenges, but it also surfaces issues that were largely ignored before. This article explains how holistic monitoring with Splunk Contact Center Analytics and uberAgent help drive exceptional customer service.
With our ability to ingest GCP logs and metrics into Splunk and Splunk Infrastructure Monitoring, there’s never been a better time to start driving value out of your GCP data. We’ve already started to explore this with the great blog from Matt here: Getting to Know Google Cloud Audit Logs. Expanding on this, there’s now a pre-built set of dashboards available in a Splunkbase App: GCP Application Template for Splunk!
Some tasks are better off automated. Paying bills on time? Automated payments. Orchestrating a coordinated response to security alerts and triaging security events? There’s Splunk Phantom for that. Monotonous tasks, in our work and personal lives, should and can be automated in order to free up time and energy to focus on the things that matter.
Ever been stuck, trying to figure out how to craft a search to answer your question? Splunk is providing guidance right at your fingertips to help you meet your company's objectives, accomplish your end-to-end use cases, and get value out of your Data-to-Everything Platform investment.
With the Defense Department’s quick and successful pivot to a remote workforce last Spring via its Commercial Virtual Remote (CVR) environment, it proved that the future to fully operate from anywhere in the world is now. Gone are the days of thousands of civilian employees heading into the Pentagon or other installations everyday. However, with this new disparate workforce comes increased risks for network security. As my colleague Bill Wright expertly noted last Summer.
