Operations | Monitoring | ITSM | DevOps | Cloud

Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp

Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation. We discuss.

How to Implement Cookie Consent Management (Consent Mode v2) for Free

If your website is visited by users from the European Economic Area or the United Kingdom, you must obtain their consent not only to collect their data but also to store cookies in their browsers. Consent applies not only to cookies used by your site but also to third-party cookies – such as Google Analytics.

Data Chaos MUST Be Curbed, but How?

My introduction to the world of data science was writing anomaly detection for a SIEM that catered to banks and credit unions. Some of these places were running on 50-year-old IBM core banking servers — meaning that someone trying to turn off a light in a server room could take down an entire bank with a literal flip of the wrong switch. While some companies take their time updating infrastructure, others still embody the move-fast-and-break-things philosophy of the early dot-com era giants.

Continual Learning in AI: How It Works & Why AI Needs It

Like humans, machines need to continually learn from non-stationary information streams. While this is a natural skill for humans, it’s challenging for neural networks-based AI machines. One inherent problem in artificial neural networks is the phenomenon of catastrophic forgetting. Deep learning researchers are working extensively to solve this problem in their pursuit of AI agents that can continually learn like humans.

Network Technician Guide: Key Roles, Tools, and Career Growth

In the ever-evolving landscape of the digital era, the backbone of our interconnected world is woven together by an intricate web of networks. Behind the scenes, ensuring the seamless operation of these networks are the unsung heroes known as network technicians. These skilled professionals wield their network toolkits to maintain, troubleshoot, and optimize the complex systems that keep our data flowing and communications thriving.

7 Key Takeaways from HIMSS 2024

The Healthcare Information and Management Systems Society (HIMSS) conference serves as a beacon for the healthcare industry, showcasing the latest innovations and trends that shape the future of healthcare. In 2024, HIMSS once again brought together industry leaders, innovators, and stakeholders to explore the transformative potential of technology in healthcare. In this blog, we will delve into the significant trends, challenges, and insights that have surfaced during our three days at HIMSS in Orlando.

Discovering the 24 Best Comprehensive Network Visibility Tools

In today's world, networks are crucial for businesses to communicate and share data smoothly. But keeping networks running well and staying ahead of performance issues can be tricky. That's where network visibility tools come in handy. These tools give a complete view of a network, helping IT pros see everything that's happening and fix any issues quickly.

Why you should monitor microservice mediator APIs

Microservice mediator APIs provide a flexible, scalable, and decentralized approach to microservices communication, enabling organizations to build robust, modular, and maintainable applications. They shield microservices from the details of the other implementations and promote loose coupling, helping to ensure autonomy, scalability, and independence among microservices.

Critical Platform Engineering Metrics: KPIs that Matter for Success

Platform engineering metrics and/or platform engineering KPIs (Key Performance Indicators) can help us measure the success of this evolving approach and its impact on DevOps. According to our 2024 State of DevOps Report: The Evolution of Platform Engineering — 43% of organizations report that they have had a platform team from 3-5 years already. With this maturity, it’s important to measure what’s working and what isn’t working using the same indicators of success across the board.