Operations | Monitoring | ITSM | DevOps | Cloud

websitepulse

Is It Necessary to Monitor Business Calls and Messages?

Feb 29, 2024 By Simon Rodgers In WebSitePulse
Imagine a scenario in which you take a call from a customer who tells you that a customer service agent promised them a full refund. This confuses you because the reasons do not meet the criteria for a refund. However, you have no evidence to prove the customer is telling the truth. Now, if only you could check what had been said on the call. Enter call monitoring. The global call center market alone is expected to reach $741.7 billion by 2030.
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sentry

Improving mobile performance, from slow screens to app start time

Feb 29, 2024 By Linda Ye In Sentry
Based on our experience working with thousands of mobile developer teams, we developed a mobile monitoring maturity curve here at Sentry. We hypothesized that once teams achieved stability and were no longer firefighting and fixing crashes, they’d shift to streamlining workflows and eventually focus more on optimizing mobile app performance. In a recent workshop, we asked mobile devs where they fell on the curve. The results were surprising.
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statusgator

The Top K12 Software and Tools for IT System Administrators in 2024

Feb 29, 2024 By Colin Bartlett In StatusGator
K-12 school districts may use 40+ different K-12 software and platforms – from communication tools like Zoom to learning management systems (LMS) such as Instructure or Clever. K-12 software is designed to alleviate a strain on typically small IT departments. Thus, some software was even built by ex-K12 system administrators, such as One To One Plus, to help schools deal with their unique challenges.
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honeycomb

Negotiating Priorities Around Incident Investigations

Feb 29, 2024 By Fred Hebert In Honeycomb
There are countless challenges around incident investigations and reports. Aside from sensitive situations revolving around blame and corrections, tricky problems come up when having discussions with multiple stakeholders. The problems I’ll explore in this blog—from the SRE perspective—are about time pressures (when to ship the investigation) and the type of report people expect.
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Kentik

How Hard Is It to Migrate to Streaming Telemetry?

Feb 29, 2024 By Phil Gervasi In Kentik
Streaming telemetry is the future of network monitoring. Kentik NMS is a modern network observability solution that supports streaming telemetry as a primary monitoring mechanism, but it also works for engineers running SNMP on legacy devices they just can’t get rid of. This hybrid approach is necessary for network engineers managing networks in the real world, and it makes it easy to migrate from SNMP to a modern monitoring strategy built on streaming telemetry.
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grafana

Grafana Tempo 2.4 release: TraceQL metrics, tiered caching, and TCO improvements

Feb 29, 2024 By Joe Elliott In Grafana
Grafana Tempo 2.4 is here and comes with a stack of new features and enhancements to help improve performance and operational capabilities. Check out the video above, which highlights the new experimental TraceQL metrics feature that creates metrics from traces, and continue reading to get a quick overview of all the latest updates in Tempo. If you’re looking for something more in-depth, don’t hesitate to jump into the Grafana Tempo 2.4 release notes or the changelog.
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cortex

24 Agile metrics to track in 2024 | What, Why, and How

Feb 29, 2024 By Cortex In Cortex
Agile metrics are key performance indicators (KPIs) that help measure, evaluate, and optimize the efficiency of Agile software development practices, processes, and outputs. They provide visibility into how well Agile teams are delivering value, enabling data-driven decisions, and fostering continuous improvement. Agile metrics sit under the broader umbrella of software engineering metrics, which track code quality, system performance, release velocity, and more.
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cloudzero

The Simple Formula To Calculate SaaS Gross Margin

Feb 29, 2024 By CloudZero In CloudZero
SaaS is a competitive sector, so finding ways to win on gross margin is increasingly crucial. By finding sustainable strategies that either increase your revenue or minimize your cost of goods sold (COGS), your SaaS company can gain a competitive advantage. Every SaaS brand wants to be profitable, but the definition of profitability varies greatly.
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opsmatters

Tips for Finding Reliable, High-Quality Flame Resistant Clothing

Feb 28, 2024 By OpsMatters In OpsMatters
In the evolving field of safety apparel, advancements in technology and materials are constantly improving the protection and comfort offered to those working in hazardous environments. Yet, not every piece of flame-resistant clothing (FRC) meets the same standards of safety and quality. Certified and tested garments adhere to established safety codes, ensuring your personal protective equipment (PPE) provides the necessary defense against hazards. This guide will highlight key aspects of selecting superior FR clothing and the proper flame resistant clothing maintenance to extend its protective lifespan.
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opsmatters

Optimal Parking Solutions for Smooth Operations

Feb 28, 2024 By OpsMatters In OpsMatters
The integration of cutting-edge technology and modern mobility trends is reshaping the landscape of parking solutions, introducing groundbreaking enhancements to the parking experience for all involved. This evolution in parking solutions not only serves the customer's growing needs but also offers significant benefits to facility operators and owners. Addressing the complexities of parking operations requires a well-thought-out strategy that ensures smooth traffic flow, sustainability, and adherence to regulations. This article delves into the latest solutions that are revolutionizing optimal parking solutions.
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