Operations | Monitoring | ITSM | DevOps | Cloud

Incident Commander Training Strategies: What The Books Don't Tell You

It has been lightly revised and reposted with his permission from the original article on Medium. So, you’re training incident commanders (IC), and you have your group read Google’s SRE books. Everyone knows what they are supposed to do and you are ready for any incident, right? Not quite. Half of your team complains that the descriptions are too vague or don’t apply to their situations, and the other half just starts to improvise. The result?

APM From a Developer's Perspective

In twenty years of software development, I did not have the privilege of being on call, of tending to my software in production. I’ve never understood what “APM” means. Anybody can tell me what it stands for—Application Performance Monitoring (or sometimes, the M means Management)—but what does it mean? What do people use APM for?

What is the OpenTelemetry Transform Language (OTTL)?

The OpenTelemetry Transformation Language, or OTTL for short, offers a powerful way to manipulate telemetry data within the OpenTelemetry Collector. It can be leveraged in conjunction with OpenTelemetry processors (such as filter, routing, and transform), core components of the OpenTelemetry Collector. It caters to a range of tasks from simple alterations to complex changes.

Comparing OpenTelemetry and Jaeger | Key Features

Jaeger and OpenTelemetry are essential technologies that greatly improve the observability of software applications. OpenTelemetry is a vendor-neutral platform that makes it easier to create and collect telemetry data, including logs, traces, and metrics. Its extensive backend integration adaptabilities allow it to fit into a wide range of infrastructures. However, Jaeger is an expert in distributed tracing within microservice environments.

The real origins of the Agile Manifesto

In February 2001, 17 people met at the Snowbird ski resort in Utah. They were the leading exponents of Extreme Programming, Scrum, and Adaptive Software Development, and they were seeking a set of compatible values based on trust, respect and collaboration. They wanted to make software development easier. And they found it in the form of a manifesto. Their only concern was that the term describing the manifesto came from a ‘Brit’ and they weren’t sure how to pronounce it.

Understanding Role-Based Access Control (RBAC) in SharePoint Online

Role-Based Access Control (RBAC) is a sophisticated method designed to streamline the management of user permissions within software environments, including SharePoint Online. At its core, RBAC allows administrators to assign system access to users based on their role within an organization rather than on an individual basis. This approach simplifies the process of granting appropriate access levels by grouping permissions into roles that correspond to job functions.

7 Ways to Use AI to Help Improve Operations at an E-commerce Store

Artificial Intelligence (AI) is here to stay. If you run an E-commerce store, you might be wondering how you can leverage it to streamline business operations and make your efforts more effective. Let's take a closer look at seven ways to use AI to improve the operations of your E-commerce store.

The Technology Behind Invisible Braces: All You Need to Know

In the world of orthodontics, the last decade has seen a quiet revolution. What started as a subtle shift has now upended a century-old standard, redefining how we approach teeth straightening. The technology behind invisible braces has transitioned dental care from a laborious, often uncomfortable process, to a sleek, streamlined, and relatively personal experience. In this piece, we're exploring the cutting-edge tech making this transformation possible, and how it's not only enhancing patient comfort but also driving more precise outcomes than ever before.

Website tracking and all you need to know

All you need to know about website tracking Website tracking refers to the practice of monitoring and collecting data on users' activities and behaviors when they visit a website. Various tools and technologies are employed to track and analyze this information. The primary goal of website tracking is to gain insights into user interactions, preferences, and overall engagement with a website and then fine-tune the page based on it.

Top 4 Open Source Load Balancers of 2024

In the network infrastructure, load balancers play a major role in distributing incoming traffic across multiple servers, optimal performance, scalability, and reliability. Choosing the right load balancer is important as organizations meet the demands of the digital era, characterized by increasing data volumes and user expectations. Open-source software offers many options, providing flexibility, transparency, and community-driven support.