When you think about how to automate processes within the IT industry, your mind probably goes first to tools. After all, the past decade has witnessed an explosion of tools from across the industry that promise to make it easy to automate virtually every aspect of IT operations — from low-code development solutions that automate coding, to release automation tools for applications, to automated monitoring and security platforms.
Working for a company, you always want to think that your product or service is superior to the competition. As a Marketing executive, a major part of my job is to highlight why Ribbon is a leader in delivering IP Optical and Cloud & Edge solutions to the largest service providers, enterprises and critical infrastructure companies all over the world. But how do our customers perceive us? What do they really think of the Ribbon brand? How do we fare against our competitors in customers’ minds?
At the heart of RapidSpike is a development team who are passionate about pushing their abilities, learning new technologies and ultimately driving our software and product forward. We’ve researched and developed many cutting-edge features over the last 6 years but we’re shifting our focus this year. We’re taking a step back from new feature development in favour of upgrading, exploring and applying new technologies to existing functionality.
In today’s fast-paced digital world, your customers expect your services to be available 24 hours a day, seven days a week. If your services are unreliable, these customers will likely take their business elsewhere — and spread the word. To retain their business, you must understand and optimize your service and system health to ensure your services are reliable. Gauging your service and system health requires much more than knowing whether they’re on or off.
