Operations | Monitoring | ITSM | DevOps | Cloud

squadcast

Top SRE Toolchain Used By Site Reliability Engineers

May 7, 2021 By Biju Chacko In Squadcast
We have compiled a list of the most popular and sought out tools (some you may have heard of) that SREs need in their toolkit - at every phase of a production system to keep up with SRE best practices Site reliability engineering (SRE) practices help organizations by ensuring smooth functioning of their deliverables with utmost reliability and resilience. These can be achieved by a set of well-defined tools that are deployed at every phase of the production system to keep up with SRE best practices.
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operations

SRE fundamentals 2021: SLIs vs. SLAs. vs SLOs

May 7, 2021 By Adrian Hilton In Google Operations

A big part of ensuring the availability of your applications is establishing and monitoring service-level metrics—something that our Site Reliability Engineering (SRE) team does every day here at Google Cloud. The end goal of our SRE principles is to improve services and in turn the user experience. The concept of SRE starts with the idea that metrics should be closely tied to business objectives. In addition to business-level SLAs, we also use SLOs and SLIs in SRE planning and practice.

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Digital Experience Monitoring Benefits for IT Featuring Forrester

May 7, 2021 By Exoprise In Exoprise
End-User Experience Management (EUEM) is evolving post-Covid-19. Businesses are now moving towards phase 4 of the Covid-19 timeline. This includes understanding remote worker behavior and preparing for the new normal. Technology and IT leaders are increasingly using data to measure the employee experience. According to Forrester, 64% of technology leaders will invest in data and analytics technology to improve remote worker experience. Employees will adopt a hybrid work approach and businesses will want to employ broader employee engagement analysis and understand why a problem is happening at remote locations. Engagement and productivity insights will be delivered via synthetic and real user monitoring for Microsoft 365, Office 365, Teams, and SaaS applications.
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Combine Synthetics and Real User Monitoring for a Complete End-User Digital Experience

May 7, 2021 By Exoprise In Exoprise
Real User Monitoring (RUM) is becoming increasingly popular during the pandemic as most employees start to work remotely from home. This type of passive monitoring approach captures the real end-user experience of accessing web applications. IT gathers SaaS application performance metric data and leverages those insights to quickly troubleshoot issues for remote workers. On the other hand, Synthetic monitoring emulates real users accessing cloud and infrastructure services like Microsoft 365. Businesses would benefit from a holistic monitoring strategy that includes both RUM and Synthetic tests to cater to the needs of a hybrid remote workforce.
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rollbar

Accelerating Code Quality with DORA Metrics

May 7, 2021 By Nico Kruger In Rollbar

What do Google’s DevOps Research and Assessment (DORA) and Rollbar have to do with each other? DORA identified four key metrics to measure DevOps performance and identified four levels of DevOps performance from Low to Elite. One way for a team to become an Elite DevOps performer is by focusing on Continuous Code Improvement.

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startingpoint

Improve Your Customer Operations To Increase Your NPS

May 7, 2021 By StartingPoint In StartingPoint

If you want to improve your customer operations, your attention must turn to your NPS score. The Net Promoter Score for your organization should never be overlooked. This can provide you with vital insights into how your services are perceived by customers. Those actively attempting to improve their NPS scores should focus on improving customer operations. Those running customer-centric businesses recognize the undeniable importance of operating around their needs.

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