Operations | Monitoring | ITSM | DevOps | Cloud

Changing how work gets done with Employee Journey Management

COVID-19 accelerated many of the changes that were happening at work pre-pandemic, setting off a spike in innovation as companies developed new workflows to address these changes. According to ServiceNow’s 2021 Employee Experience Imperative Study that surveyed 3,000 employees at large enterprise companies in North America and Europe, 62% of employees believe COVID-19 will have a significant impact on their work experience for years to come.

Using First Contentful Paint (FCP)

First Contentful Paint, or FCP, measures the time take to render the first element of a webpage. It’s a modern, user-centric measurement of how fast users see a response from your website. Here’s everything you need to know about the metric and how to use it. FCP is one of the Core Web Vital performance metrics that measure user’s perceived performance of websites. These metrics are incredibly important to delivering fast user experiences, and avoiding SEO performance penalties.

The technology challenge of mergers and acquisitions in the insurance sector

Mergers and acquisitions are going on all over the market at the moment … and de-mergers as well, actually. Typically in a merger or acquisition, there’s some knowledge that it’s going to happen in advance. But until the Heads of Terms have been signed and there’s a Transition Service Agreement in place, people don’t really get moving with the activity needed to support the move, particularly on the technology side.