How AIOps Delivers a Seamless Customer Experience
A good customer experience is one. of the most important metrics of success for financial services. To deliver services efficenitly you need AIOps.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Should you care about AIOps? Obviously.
There's a lot of hype in the marketplace about AIOps right now, and there's a lot of people who've got some interesting ideas about what it should be. The most common idea that I hear is that it's essentially a layer of AI magic that sits across everything that you've got in your IT tooling today and then make sense of all of that for you and then we'll decrease the number of incidents you have and reduce your MTTR...
Event and Log Management for Optimized Security and Performance
The full stack isn't just cloud-based, microservices apps, but includes on-premises and hybrid private cloud infrastructure and packaged applications. The challenges associated with aggregating, analyzing, reporting, and alerting intelligently on logs have become more complex than ever due to the acceleration of packaged and customized application deployment in support of business transformation, alongside the growing requirements needed to ensure security and compliance. This webinar will explore multiple methods to ensure compliance, identify threats, and optimize MTTR by monitoring, analyzing, and managing logs across all types of application and infrastructure architectures.
5 Business Insights to Gain From APM
With soaring demand on digital infrastructures, increasing deployment of B2B and B2C custom applications, and ever-tightening budget constraints, it’s more important than ever to ensure service delivery in a cost-effective manner. Delays experienced by your business partners and customers mean higher costs, lost revenue, and lost market share at a time when you can least afford it. In effect, slow is the new down.
Manage the unseen with Freshservice SaaS management
Did you know? About $3000 is spent on every employee for SaaS subscriptions? Wondering how to stay on top of all those subscriptions?💰💰 It's time to #ManageTheUnseen with SaaS management!
PagerDuty Partner Twitch Stream with Gremlin
Chaos Engineering can help you improve your incident response workflows. Don’t wait until an event happens to flex your response muscles, create real-world scenarios with Gremlin and practice your response with PagerDuty.
New in Grafana 8.2: Test contact points for alerts before they fire
Grafana 8.2 was released last week, and we’re excited to announce one of its new features: contact point testing. Now users of Grafana 8 alerting can test their contact points right from the contact points page. This feature makes it easier to configure Grafana 8 alerting and gives you the confidence in knowing that your contact points are working as expected before they fire. Here are the basics.
Global Manager: Operate Complex IT Environments Across SL1 Stacks In a Single View
Customer Experience is at the heart of ScienceLogic product design, especially making the power of the SL1 platform easy to use. The latest release brings a slew of user interface (UI) and workflow improvements, as well as significant enhancements to the SL1 Global Manager. In this video you’ll learn how Global Manager allows teams to consolidate operations across multiple environments a single dynamic view. You’ll also discover how supporting distributed operations, regional data homing to support regulatory requirements like GDPR, multitenancy, and specialist team support is easier than ever with ScienceLogic SL1.
Resolve Customer Cases Faster with Automated Case Management
When problems occur, IT Operations must often address a recurring challenge first: wasted time. Before they can resolve the actual issue, they must manually collect critical diagnostic data from a variety of tools, open tickets, and finally route fully populated incidents details to the correct team for resolution. These delays extend service outages, increase operational costs, and worst, frustrate customers. In this video you’ll learn how ScienceLogic SL1 shrinks MTTR by automatically opening tickets, populating critical troubleshooting details, and route them to the right person at the right time.
Troubleshooting Pod issues in Kubernetes with Live Tail
With the advent of IaaS (Infrastructure as a service) and IaC (Infrastructure as Code), it is now possible to manage versioning, code reviews, and CI/CD pipelines at the infrastructure level through resource provisioning and on-demand service routing. Kubernetes is the indisputable choice for container orchestration.