An MSP’s ability to do effective work depends on their technical expertise. However, their ability to ensure customer satisfaction is what really grows their business. This is because high levels of customer satisfaction retain current clients and win over future ones. Given this reality, MSPs need to be strategic about how they approach their work as every interaction is an opportunity to improve customer satisfaction.

To effectively support and manage a client’s network, you need to know what’s really on the network. Sure, a tour of the IT environment will help. You’ll be able to slowly document information about the devices you can see, like the make, model, and serial number. But what about the devices you can’t see—or that the client doesn’t know about?

Background: Boston Software was long overdue for an affordable, reliable APM solution that could provide deep and credible insight into the behavior of its services. Customers began reporting an issue with the software, but traditional monitoring was unable to pinpoint the source.

Now that the General Data Protection Regulation (GDPR), drawn up by the European Union (EU), has finally come into effect, many of the affected organizations have been scrambling to keep up with the auditing and operational requirements of a compliance regime that’s widely recognized as one of the most stringent and comprehensive regulatory frameworks ever devised for protecting data privacy.

NGINX can be used as a proxy to provide authenticated access to specific endpoints for any RESTful service API — including the Sensu API. Below I provide an NGINX configuration to grant external service provides narrow access to only create check results in the Sensu 1.4 API external service providers. But first, here's some backstory of how I got here.

Sentry is rolling out additional support and features for Jira and Bitbucket, including two-way sync and org-level settings. These updated integrations will improve the experience for any developer who has Sentry and Atlassian in their workflow by increasing observability into their applications and decreasing setup time.

Getting the notifications inside the team communication app you use can make things easy as this may be where you’ll be discussing how to make that website/server back online.