Operations | Monitoring | ITSM | DevOps | Cloud

Monitoring Azure and Your Entire Hybrid Infrastructure with DX UIM

While you often read about the move to “the cloud,” the reality is that most organizations aren’t moving to a single cloud, but multiple cloud environments from multiple providers. There can be a range of reasons for companies to use cloud services from more than one provider today.

Digitalization Is Key To Competing In This New Era Of Customer Experience

Customer experience (CX) is becoming an increasingly strategic part of any company’s brand as businesses become more customer-centric. And thanks to technologies that give customers more options than ever, right at their fingertips, consumers expect a flawless CX, anytime and anywhere, regardless of medium. In other words, customer retention and satisfaction is intertwined with CX.

How to monitor MongoDB with OpenTelemetry

MongoDB is a document-oriented and cross-platform database that maintains its documents in the binary encoded JSON format. Mongo’s replication capabilities and horizontal capability using sharding make MongoDB highly available. An effective monitoring solution can make it easier for you to identify issues with MongoDB such as resource availability, execution slowdowns, and scalability. observIQ recently built and contributed a MongoDB metric receiver to the OpenTelemetry contrib repo.

What is SaaS Cloud Security and What Are SaaS Security Best Practices?

Software-as-a-service or SaaS has taken the business world by storm. With enormous benefits and features, it is no surprise that the SaaS industry has increased by 500% over the past seven years only. However, like any other technology, it carries a significant risk of data breaches. Do you know that encryption worries are the biggest SaaS-related security concerns for businesses?

ITIL v3 vs. ITIL v4: An Introduction to the ITIL v4 Framework

Since it was developed in the 1980s, the IT Infrastructure Library (ITIL) has been maintained by Britain’s Office of Government Commerce (OGC). The ITIL framework is considered to set the standards for IT service delivery. The latest version is explained in a series of five books, each one focusing on different processes and stages.

Survey: Cybersecurity requires risk-based management approach

We’ve entered a new era of cyber risk where cybersecurity is no longer just an IT issue, according to findings from a May 2022 ThoughtLab global survey co-sponsored by ServiceNow. Although cyberattacks and breaches are increasing, many organizations are unprepared to respond. The problems come down to three main areas.

Continuous Performance Testing in CI Pipelines: CircleCI

With over 50,000 active organizations and 250 million workflows, CircleCI is one of the most popular networked CI platforms. When getting started with CI pipelines, teams typically want to ensure that code will compile, pass unit tests, and build a container image. After catching these low hanging fruit of syntax errors, engineering teams need to dig much further to find business logic and scalability errors.