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Operational resilience remains the top priority for those in financial services. From the U.S. Federal Reserve's study into "Sound Practices to Strengthen Operational Resilience" and "Principles of Operational Resilience" from the Basel Committee to the Bank of England's upcoming rule changes for financial organizations in the UK, the intent is to create financial services institutions that are geared towards managing digital disruption. The goal is that financial service businesses can continue providing mission-critical services in the event of disruptions such as IT glitches, outages, and cyber-attacks.

This is Part 1 of a two-part series on Blameless Postmortems. Today, we'll discuss why blameless postmortems are so important and their implications for your team; the second part will go into detail on how to set them up as a process and make them successful. Somebody wise may have once told you that how we handle adversity shows our character. Being able to acknowledge and admit mistakes is the first step towards learning - it's a key part of success both in personal relationships and in large companies.