Observability came out of microservices and cloud-native, right? If you have a simpler architecture, does o11y matter?” — this question came up during recent office hours Yeah, sort of. On both counts—yeah, it sorta came out of microservices and cloud native, and yeah sorta, you need it with a simpler architecture (though perhaps not as desperately as you otherwise might).
One of the best parts of my job is helping our partners work through challenges. In these situations, I usually review their N-able N-central® configuration and offer suggestions on operational adjustments they can make to best align their service delivery to their RMM. I also enjoy working with leadership, such as the managing VP or director of IT, who can invoke real transformational change in their organization.
The boom of digital commerce is making all businesses take a closer look at how they deliver great customer experiences. To stay competitive, businesses today are using cloud-native architectures, because the cloud-native applications they produce deploy quickly and better support the continuous improvement cycles of agile methodology. Behind the practicality of keeping online customers happy are distributed cloud environments that business applications use for each customer interaction.
Any new technological breakthrough tends to be greeted by two opposing factions. On one hand, you have promoters, for whom this technology is a panacea, the cure for every ailment plaguing the current environment.
If you’ve never searched for ways to improve help desk efficiency, do you really work in IT? For experienced IT leaders and L1 agents, it’s a familiar problem. It usually sounds something like this.
