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Prevent long IT security workdays through collaboration

From surprise zero-day vulnerabilities to new exploits surfacing in the wild, few things ruin an IT security analyst’s after-hours or vacation plans faster than having to work overtime because of a cyberattack. Here’s a glimpse into how the story usually goes at most companies: A horribly bad cybersecurity day The first cup of morning coffee or tea is on your desk.

Integrating teams, data, and processes to elevate customer loyalty

Being your customer shouldn’t be a lot of work. Customers want easy ways to find you and the answers they need to make the most of what you provide. When that process is smooth and seamless, it creates loyal customers who are more likely to act as de facto ambassadors of your brand. Providing a great experience is one of the primary ways to earn customer loyalty.

4 steps to optimize a hybrid work environment

Work is no longer a place. It’s an activity that can and does happen anywhere. As such, it’s given rise to hybrid work, which combines the collaborative atmosphere offices provide with the perks of working remotely. This model gives employees flexibility in their workdays and better work-life balance. It also has the potential to positively affect diversity, equity, and inclusion, according to McKinsey.

How secure tech can improve public service delivery in Australia

Australia’s government has big aspirations to increase public service capability and capacity. By reducing its reliance on external firms and bringing capabilities in-house, the government hopes to boost efficiency, improve spending, and become a more equitable, inclusive employer. This transition won’t necessarily be easy. Manual processes and disparate legacy systems will make it difficult for government agencies to deliver great employee experiences.

Automation and low-code: Setting the stage for ongoing innovation

Digital transformation is a term you hear a lot these days, but it’s not always clear what a business means by it. For companies using the Now Platform to reinvent how they work, it has a pretty clear and compelling meaning. ServiceNow customers are using the Now Platform to expand their automation initiatives beyond department-specific, isolated tasks to include processes that cross organizational boundaries. After all, the typical business process doesn’t stay within a single department.

Turning a vision for better employee engagement into reality

When you visit the About section of a company’s website, you probably expect to find information about the company’s culture and values. In how many cases are those statements more hype than reality? Does the company do the things it needs to do to help its employees be their best? It’s never been more critical to foster employee engagement and productivity.

Achieving technology excellence to thrive in the digital era

Technology is the catalyst that propels business innovation. It’s the means of ridding inefficiency, delay, and inconsistency from business processes. Technology is the essential element of success for virtually every business in every industry. That’s why technology excellence ranks at the top of every business leader’s list of priorities. Maintaining the level and quality of technology service you need to be competitive comes with many challenges.

3 key ingredients for operational excellence

The definition of operational excellence is undergoing profound change. Instead of an enterprise consisting of multiple islands of expertise and efficiency, operational excellence now means breaking down the operational barriers to improve collaboration across departmental lines. This more holistic approach unites the complementary expertise of different teams to create a whole that’s greater than the sum of its parts.

Your guide to upgrading field service management

Field service management is a vital part of business operations. It equips employees with the resources needed to deliver exceptional customer experiences. Streamlining communication, making decisions, and predicting issues before they arise are just a few of the challenges facing field service management. At ServiceNow, we understand how crucial it is for businesses to keep work flowing across various business assets and stakeholders. Here are three ways to help do that.

ERP modernization: Working toward a clean core

Enterprise resource planning (ERP) modernization is a huge undertaking. ERP environments are laden with customization that can increase technical debt and impede maintenance. Organizations need to achieve a clean core while delivering a consumer-grade experience that bridges various systems of record without missing a beat. ERP environments are complex and always evolving. They’re messy and busy. They require many manual processes and span multiple, siloed systems.