I’m proud and humbled to announce ServiceNow is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms for the ninth year in a row. We also ranked first in all three use cases evaluated in the 2022 Critical Capabilities for ITSM Platforms: Service Desk (3.76/5), Service Operations (3.73/5), and Business Workflow Automation (3.81/5).
In today’s complex, hybrid world of work, collaboration and productivity can quickly give way to chaos and silos if organizations don’t prioritize digital business transformation. At ServiceNow, our solutions help companies make the most of their digital business efforts by connecting teams, processes, and silos. Zoom has a similar goal: to help people connect, collaborate, and work together.
ServiceNow is on a mission to help businesses be more resilient in the midst of trying times. Building on our recent Now Platform® Tokyo release, I’m excited to announce a host of new offerings designed to help organizations run better and increase workplace productivity. Our latest solutions aim to improve both employee and customer experiences across all industries and accelerate growth with tailor-made solutions for telecommunications and the public sector.
As manufacturing operational technology (OT) ecosystems grow more connected and complex, they become vulnerable to cyberattacks. In fact, the manufacturing sector was the most attacked industry in the world in 2021, according to IBM’s X-Force Threat Intelligence Index 2022. Manufacturing surpassed finance and insurance in the number of cyberattacks for the first time in five years. A large part of the industry’s vulnerability is due to a lack of visibility.
Forward-thinking organizations prioritize innovation—and for good reason. “It’s never been clearer that those who embrace a culture of innovation and digital transformation are going to have the best chance to thrive,” notes ServiceNow Chief Strategy Officer Nick Tzitzon, guest editor of the Fall 2022 Workflow Quarterly. Research by ServiceNow and ThoughtLab confirms this insight.
Have you met anyone in your organization who likes the budgeting process? Probably not. Business areas don’t like to get stuck with allocations granted from guessing the amounts they’ll need long before a solid plan is in place. The finance department gets blamed when the business areas don’t get what they want. Executives dislike the infighting and arguments that result when people seek funding for projects that only somewhat align with the organization’s goals.
Employees are constantly bombarded with pings, bells, and dings announcing texts, chats, and emails—even at night and on weekends. Originally designed to help us, these notifications have become a distracting barrage that's hurting our ears, thought processes, and collective productivity. Delivering a better employee experience offers a competitive advantage. The time is right for a more effective, AI-driven, human-sensitive smart assistant that boosts employee productivity: a nudge engine.
The pandemic has forever changed the workplace, especially for my support and product success team at ServiceNow. One thing that hasn’t changed is our commitment to operational excellence, which starts with a great employee experience. My goal is to improve employee satisfaction for our technical support engineers (TSEs). If our TSEs are satisfied, then our customers reap the benefits. When TSEs feel valued and appreciated, they build greater trust with customers.
In our quest to make the world work better for everyone, ServiceNow updates the Now Platform every six months. To pull that off, we’re constantly working on many innovations. Our latest Tokyo release introduced scores of new solutions and modules to boost productivity, accelerate value, and ramp up organizational trust. Bringing those innovations together and ensuring they’re aligned with customer needs is a mindful and purpose-driven undertaking.
Managing technology services and operations can be like trying to jockey around road hazards in a vehicle that doesn’t have all the features you need for the drive. Just as your navigation technology helps keep your journey on track, full visibility into IT issues is vital. That’s what automated service operations offers. When different teams use different tools with different views of data, it can be a struggle to see if there’s a problem.
