Operations | Monitoring | ITSM | DevOps | Cloud

Extend your Mitel Offering to Improve Service Delivery and User Experience

Winning and retaining customers in a subscription-based business model requires solid and reliable service delivery. For Mitel partners, it has never been more critical for your UC customers to be able to rely on state-of-the-art service quality to maintain their business continuity. Mitel Performance Analytics (MPA) already enables hundreds of partners to ensure exceptional service delivery quality for their customers.  

Continuous deployment for Android libraries to Maven Central with Gradle

This article will take you through setting up CI/CD integration for building, testing, and publishing libraries to Maven Central using Gradle. With jCenter shutting down, Maven Central is once again the primary destination for all Android and Java libraries. Library publishers will need to port their libraries over to Maven Central to keep their libraries available after jCenter shuts down. This article focuses on CI/CD integration.

Why You Need a Digital Experience Monitoring Strategy

Delivering a digital experience with traditional monitoring tools is a challenge. Most legacy tools are monitoring on servers and websites and lacking coverage on holistic real-time user experience. These tools also have a limited view into cloud services they don't own. Rapid migration to digital tools and platforms creates additional challenges for IT to deliver and manage end-user experience. New expectations as a result of remote work are redefining the new IT landscape. The workplace model is changing fast and a variety of variables such as internet speed, multiple endpoints, limited remote troubleshooting ability, etc. impacts the delivery of a great experience.

How Website Monitoring Can Help Improve the End-User Experience

Making your customers happy is essential in any industry, but it’s imperative for online businesses because the competition is only a few clicks away. If you want your customers to be satisfied, providing them a great user experience is essential. This is easier said than done, however. There are many approaches for organizations wanting to improve their user experience, and picking the right one can become overwhelming. We’re here to help.

What Does Modern Infrastructure Include and How Do You Monitor It?

Understanding modern software applications isn’t just a question of what; it’s also a question of why. Why do we choose to use a particular technology? How does that technology serve the overall business needs? And when you have a problem, how do you figure out what’s wrong? If you’re in the position of trying to understand a modern software application for the first time, these questions can seem unanswerable.

Not All Metrics Are Good Metrics

The old saying goes like this: “If you don’t measure it, you can’t fix or improve it.” This reflects the obvious notion you can’t measure what you don’t monitor. But this isn’t where the story ends—it’s vitally important to choose, carefully and deliberately, what one measures and monitors. It’s also important to understand metrics in the overall context of an organization’s environment and goals.

A Beginner's Guide to Building and Maintaining Database Documentation

Although writing better queries and building the right indexes are important parts of improving database performance, building clear database documentation can also contribute to this goal by helping you understand your database architecture. Painting a clear picture of the structure of your database gives you insight into your data flows and helps you identify redundant data and clarify business processes.

US Executive Order on Cybersecurity: What it Means for DevOps

The United States Government equates cybersecurity with national security. That’s the crux of the recent Executive Order that will mandate that not only must software applications be vetted, but there will be upcoming regulations on providing all of the components that make up the software. As section 1 notes: “prevention, detection, assessment, and remediation of cyber incidents is a top priority and essential to national and economic security.”