IT analytics in 90 seconds: Leverage monthly recurring revenue to enhance your MSP's business model
Enhance your business model by monitoring your organization's recurring revenue using reports in Analytics Plus.
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Log360 named a Champion in Software Reviews' 2019 SIEM Customer Experience Report
Software Reviews, a division of Info-Tech Research Group, has named Log360 a Champion in its recent Customer Experience Report. Out of eleven software vendors evaluated in the SIEM space, Log360 emerged as a 2019 gold medalist.
We're an April 2019 Gartner Peer Insights Customers' Choice for SIEM-thanks to you!
We’re happy to announce that ManageEngine is an April 2019 Gartner Peer Insights Customers’ Choice for Security Information and Event Management (SIEM). While Gartner analysts recognized ManageEngine in its Magic Quadrant for Security Information and Event Management * for three consecutive years, this Customers’ Choice distinction makes us even more proud because we see it as proof that our customers are happy with the technology we provide.
Five worthy reads: Wrapping security into every aspect of DevOps
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore DevSecOps and why it’s vital for businesses to integrate security into their DevOps workflow.
IT analytics in 90 seconds: Track your performance against help desk targets
Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports.
ManageEngine wins at Future Network Awards-for the third time!
ManageEngine has added another gem to its crown, winning the Future Network Awards’ “Network Management and Monitor Vendor of the Year” award for the third time.
Learn the gray areas of privacy compliance from the viral Monopoly Man
IT teams can easily get lost while addressing specific requirements of particular regulations like the GDPR, or when management shifts their focus to a new regulation. To help IT admins tasked with managing compliance obligations understand the importance of privacy compliance in today's competitive market, ManageEngine is bringing the Monopoly Man to the IT community.
IT analytics in 90 seconds: Ensure customer retention through first call resolutions
Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports.
Webinar: Request Life Cycle (RLC) in ServiceDesk Plus Cloud
Request Life Cycle(RLC) lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.
What is ITIL 4? Everything you Need to Know from Dr. Mauricio Corona
ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.