IT analytics in 90 seconds: Track alarm trends and perform investigative analysis
Use historical alarm trends to plan for future outages, and analyze their root causes using Analytics Plus reports.
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Introducing ServiceDesk Plus Cloud for Microsoft Teams
As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT service desk team or walking in to report an IT issue. Although this solves the immediate problem, it reduces service desk efficiency and makes tracking tickets and other administrative tasks a nightmare for IT technicians.
Service request: Simplified employee onboarding (Cloud)
Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.
Setting up Zia, your service desk's conversational virtual IT support agent [Webinar]
The cloud version of ServiceDesk Plus now comes with your own virtual support agent, #Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational #virtual_support_agent, technicians in the field can now perform #servicedesk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.
Firefox add-on outage: Yet another reminder for companies to enforce PKI life cycle automation
More often than we’d like to admit, we tend to underestimate the impact of every moving part within an organization—especially those that seem small or insignificant. And usually, it’s not until we’re facing the fallout of neglecting that seemingly insignificant factor when we realize what a mistake we’ve made.
Service request: Simplified employee onboarding
Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.
Building an AI-powered IT infrastructure
From an enterprise IT perspective, AI continues to prove its worth, as it makes an IT admin's life easier by automating help desk operations and providing real-time insights about potential security incidents, offering conversational assistance for efficient management of help desk requests, and providing preemptive solutions to customers’ problems using predictive analysis.
Five worthy reads: The rising notoriety of Ransomware-as-a-Service (RaaS)
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we discuss the growing concern about ransomware-as-a-service among organisations across the globe.
IT analytics in 90 seconds: A bird's-eye view of your Amazon AWS infrastructure
The Amazon AWS dashboard in Analytics Plus gives you a 360 degree view of your cloud infrastructure.
AlarmsOne and Applications Manager now have a tight webhook integration
To make your application monitoring easier, we’ve built a tighter integration between AlarmsOne and Applications Manager. AlarmsOne already has a Poller-based integration with Applications Manager; however, now it has a webhook integration that will have you receiving alerts in a jiffy.