Operations | Monitoring | ITSM | DevOps | Cloud

Bridging the Gap Between Customer Support and Data Intelligence in Modern Operations

Bridging the Gap Between Customer Support and Data Intelligence in Modern Operations

Oct 20, 2025 By OpsMatters In OpsMatters
Customer support and operational data used to live in different worlds. Support teams handled people and conversations, while operations focused on systems and uptime. But those worlds are no longer separate, and pretending they are only slows things down. A spike in complaints might point to a backend issue. A confusing interface can trigger more tickets than any automated alert ever could.
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Software Maintenance in 2025: How AI & Automation Are Redefining Support

Software Maintenance in 2025: How AI & Automation Are Redefining Support

Oct 20, 2025 By OpsMatters In OpsMatters
Software maintenance is no longer a reactive patching procedure in 2025. Rather, it is a predictive discipline that involves continuous enhancement and supports automation and AI. It helps in lowering toil and hardening release velocity without decreasing reliability. When you continue to consider maintenance as 'turning the lights on,' you are losing uptime, money and developer attention.
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How Businesses Use Computer Vision Libraries for Automation

How Businesses Use Computer Vision Libraries for Automation

Oct 19, 2025 By OpsMatters In OpsMatters
In today's fast-paced digital world, businesses are quickly adopting computer vision library technologies. These technologies are changing how they work. AI is a key tool for companies looking to automate their operations in many fields. Computer vision libraries give companies the power to analyze visual data fast and accurately. They help in many areas, like manufacturing and retail. These tools make processes smoother, cut down on mistakes, and boost efficiency.
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Zero Ticket Video Series with Resolve: Automating License Assign with RITA

Oct 17, 2025 By Resolve In Resolve
See RITA, Resolve’s intelligent IT automation agent, in action as it handles one of IT’s most repetitive tasks: assigning and removing licenses. In this quick demo, RITA interprets a plain-language request, validates user details, and executes the license assignment automatically; no human intervention needed. Then, watch how just as easily it removes a license, showcasing true end-to-end automation that saves time, eliminates manual errors, and frees IT teams to focus on higher-value work.
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Simplify Infrastructure Management with Puppet AI Infra Assistant #puppet #aiops #itautomation

Oct 17, 2025 By Perforce Puppet In Puppet
Effortlessly access vital infrastructure data with Puppet Infra Assistant. Ask questions in natural language and get instant, contextual answers - no Puppet expertise required. Streamline operations, eliminate bottlenecks, and empower your team with self-service insights.
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puppet

Automating Network Devices with NETCONF and YANG in Puppet Edge

Oct 16, 2025 By Puppet In Puppet
Infrastructure teams manage not only servers and cloud resources, but also complex network environments. Routers, switches, and firewalls…often from multiple vendors with many models and versions. The devices require a consistent configuration and strict compliance enforcement to meet enterprise requirements.
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resolve

Your Password Reset Workflow Is Wasting Everyone's Time

Oct 14, 2025 By Derek Pascarella In Resolve
Let’s not mince words; there’s a special place in hell for the password reset ticket. It’s the most boring, most avoidable, and arguably the most expensive waste of time on your service desk. And yet, in 2025, most enterprises still treat password resets like it’s 2005. They route them through manual queues, bury IT teams, and frustrate users who just want to log back in. Even when the password reset is finally resolved, nobody comes away from the experience feeling like a winner.
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puppet

Expanding Your Infrastructure Automation Across the Lifecycle Using Puppet Edge

Oct 13, 2025 By Puppet In Puppet
Infrastructure automation is evolving… and so is Puppet! While Puppet has long been known for its strength in Day 2 operations through agent-based desired state configuration, Puppet also extends across Day 0 and Day 1 tasks. With Puppet Edge, you can target network devices alongside your existing infrastructure, enabling your teams to manage more scenarios, more devices, and more workflows. All from a single platform.
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Zero Ticket IT with Resolve: Automating Email Distribution List Management with RITA #agenticai

Oct 9, 2025 By Resolve In Resolve
Say goodbye to service desk tickets for simple access requests. In this Zero Ticket IT demo, watch how RITA, Resolve’s AI-powered virtual agent, automates the process of adding and removing users from email distribution lists in seconds.
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