Is There an Existential Crisis in Network Observability?
We've all been there. Users report that applications are slow, calls are dropping, or that "the internet is broken." Yet, a glance at the network dashboards shows a sea of green—latency looks acceptable, packet loss is minimal, and bandwidth seems fine. This common scenario highlights a fundamental challenge in network observability: the perceived disconnect between the technical measurements we gather and the actual experience of the people using our digital services.