Operations | Monitoring | ITSM | DevOps | Cloud

How Customer Data Models for B2B2C improve customer service

Sharath Lagisetty, senior principal product manager for Customer Workflows at ServiceNow, co-authored this blog. As companies engage with different customers and partners via digital channels, it’s critical to establish a rich understanding of each entity and their relationships, both to the company and to each other. The latest release of ServiceNow® Customer Service Management extends Customer Data Models to support multilevel relationships.

Host and process metrics - monitoring beyond apps

Consumers and users of applications expect near 100% availability and reliability to work, transact, collaborate, etc. There’s a lot of talk about monitoring the performance of the application itself, but what about the underlying systems and components supporting the app, and in particular the infrastructure it sits on? If any piece of this stack fails, it can negatively impact the user experience, and in turn, your business.

Canonical teams with Xilinx to accelerate the development of adaptive SoCs

December 14, 2021: Canonical and Xilinx Inc. announced today the publication of Ubuntu images optimised for Xilinx Zynq UltraScale+ evaluation boards and the production-ready Kria System-on-Modules (SOM). The companies are collaborating to bring enterprise-grade Linux to the world of adaptive SoCs to accelerate the development of new software-defined devices across all IoT verticals.

Data Pipelines Overview

A Data Pipeline is a series of processes that collects raw data from various sources, filters the disqualified data, transforms them into the appropriate format, moves them to the places you want to store them, analyzes them, and finally presents them to your audience. As we can see in the chart above, a data pipeline is analogous to a water flow: data flows from one stage to another while being processed and reshaped.

Bare metal Kubernetes: The 6 things you wish you knew before 2022

2022 is right around the corner, and it’s not just time to prepare for christmas, play video games, buy presents, or share anti-christmas memes. It’s time to start making some predictions for bare metal Kubernetes! Take a minute and let’s think about it. Developers have advent of code so they’re busy right now. Sysadmins and devops can play games like predicting what’s going to happen next year for bare metal Kubernetes.

DevOps State of Mind Podcast Episode 5: Steve Pereira and the four key maps of DevOps

Liesse Jones: Steve Pereira is a DevOps enthusiast and an expert in software team performance. He leads the largest DevOps community in Canada and is the founder of Visible, where he coaches teams to boost flow and value using his four key maps of DevOps. Welcome to DevOps State of Mind, a podcast where we dive deep into the DevOps culture and chat with friends from small startups and large enterprises about what DevOps looks like in their organizations. I'm Liesse from LogDNA.

Retailers Struggle w/ Forecasting, Pricing, & Availability-AI Remediates Those Issues

What do you get when you put a CEO, CTO, and two industry leading experts on a call together? Insights. Retail has been struggling mightily to overcome many challenges in consumer behaviors, supply chains, and inflation. Technology is helping overcome these challenges and provide solutions that benefit the customer.

Wind River Achieves Prestigious Service Capability & Performance Standards Certification

Wind River has earned certification under the prestigious Service Capability & Performance (SCP) Standards. This certification recognizes Wind River Customer Support, part of Wind River Studio, for delivering top-quality service and support by continually meeting a stringent set of performance factors that represent best practices in the industry.
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Follow the engineer: what DevOps teams can teach businesses about agility and efficiency

The pandemic threw out the rulebook on work. And we're still slowly writing a new one. Over the past year and a half, companies have been forced to rethink their processes to accommodate lockdown restrictions and the seismic shift in work they triggered. Remote working rendered old systems obsolete and companies are figuring out how to adapt them.