Suppressing Alerts with Event Orchestration
Some events are just informational. Do they need to wake you up or interrupt you from other work? No. Suppress them with Event Orchestration.
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Add Notes to an Incident with Event Orchestration
Kick start your incident response with the right context. Populate incident notes with wikis, runbooks, or additional notes to reduce tribal knowledge and codify response processes with Event Orchestration.
Process Automation v4.16.0 Release Notes
Product Managers Jake and Forrest are back to share exciting new improvements in the 4.16.0 release of PagerDuty Process Automation. Big news in this release: your Process Automation Enterprise Runners can now access secrets from HashiCorp Vault services local to the Runner. Jake shows us how it’s done.
Notification Alternatives to SMS
Product Managers Abby Allen and Vivek Raj Saxena join Engineering Manager Girish Shankarraman to talk with Mandi Walls about the challenges and regulatory environment of SMS notifications. SMS is a popular notification channel for PagerDuty users but other types of notifications can get you important information faster.
Enriching Incidents with Event Orchestration
Event data isn’t always helpful. Instead of parsing this by hand and hoping you’re reading it right, enrich these incidents. Add key fields that tell you exactly what’s happening immediately with Event Orchestration.
Pausing Incidents with Event Orchestration
Some incidents resolve themselves without any intervention. Getting alerted for these incidents is just an interruption that you don’t need. Pause incident creation and only get alerted if the incident doesn’t resolve in the usual timeframe with Event Orchestration.
The Unplanned Show, Episode 11: Donnie Berkholz on ITIL, DevOps and Platforms
In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.
Three Teams That Can Use AIOps to Work Smarter, Not Harder
There isn’t a boardroom today that isn’t asking what AI and generative AI in application can help drive efficiency and accelerate their business. For organizations looking to capitalize on ML and automation to improve their efficiency during incidents, AIOps is a tangible, proven application thatproves to be an exciting opportunity for ITOps teams. As we’ve seen across market landscape evaluations, there are a number of ways that solutions can be implemented.
The Unplanned Show, Episode 10: Mitra Goswami on Generative AI
In this episode, Mitra shares a bunch of valuable insights in how to successfully adopt generative AI, from selecting use cases that deliver value, having foundational data infrastructure in place, to having design and privacy guidelines. Grab a paper and pen and take some notes!
Demo Roundup: What's new in the PagerDuty Operations Cloud, August 2023
Customer-impacting issues detected and reported by customers anywhere from 20% to 90%+! In this episode of our quarterly demo roundup, we'll see how to quickly take action on a customer-reported issue, with the help of #GenerativeAI and more great new capabilities in the PagerDuty Operations Cloud. Six of PagerDuty’s product managers give live demos.