Operations | Monitoring | ITSM | DevOps | Cloud

AI doesn’t replace teams. It frees them. AI can be viewed as a digital twin, shouldering the manual load, eliminating low-value work and giving people their time back. In network operations, where every second counts and pressure never lets up, AI becomes the way to rise above the pressing workload. The overwhelming workload isn’t due to teams being incapable, but more because they’re buried in busywork.

In the past year alone, we’ve seen just how much a single outage can disrupt and how much stronger teams become when they learn from it. From the July 16, 2024 incident to the widespread June 2025 outage, it’s clear that incidents are inevitable. The question is: how do you transform each disruption into an opportunity to improve your processes for the next one?

June 12 started like any other Wednesday–until the internet broke. It started with Google Cloud’s Identity and Access Management (IAM) system, but the fallout hit everything built on top of it. Widespread service degradation swept across core Google products and third-party platforms. Gmail, Docs, Meet, and Chat went dark. Cloudflare services were unavailable. Developer and AI tools faltered.

As digital operations grow increasingly more complex, resilience is no longer optional, it’s essential. The next major outage isn’t a question of if, but when. And when it hits, the gap between true enterprise platforms and brittle point tools will become impossible to ignore.