Operations | Monitoring | ITSM | DevOps | Cloud

AI-Generated Runbooks

Oct 17, 2023 By PagerDuty In PagerDuty
AI-generated Runbooks lower the barrier to entry to new automation developers and speeds up the time to create new automation for experienced automation authors. This feature works seamlessly with the user’s preferred scripting language, offering a low-code solution for what used to be a high-code task. Watch how Runbook Automation users can write the task they wish to automate in plain-English and let AI build a template of automation for that particular task.
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Enhance Your Customer Service with PagerDuty for ServiceNow CSM

Oct 5, 2023 By Hadijah Creary In PagerDuty

In today’s fast-paced, digital-first landscape, delivering exceptional customer experience is paramount to business success. For customer service teams, that means maintaining service level agreements (SLAs) and ensuring swift responses to customer issues that can make or break your company’s reputation. Fortunately, PagerDuty has improved the way companies handle customer service teams and has built applications into ServiceNow’s CSM platform.

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Twelve Key Learnings from PagerDuty People Team's Generative AI HackWeek

Sep 20, 2023 By Joe Militello In PagerDuty

Sometimes innovation requires ideas unconstrained by traditional structures and removed from day-to-day responsibilities. It was in this spirit that PagerDuty’s People HackWeek–a friendly competition to explore how generative AI might impact the future of HR–was born.

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The Unplanned Show, Episode 13: Jake Cohen and Generative AI for Automation

Sep 19, 2023 By PagerDuty In PagerDuty
On the heels of the public beta opening for AI-generated runbooks in Runbook Automation, we asked Jake Cohen from product management about how this is different from generating code with something like chatGPT or various AI-powered code completion tools available. We get into prompt engineering, managing output quality, and privacy and security concerns.
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