For technical teams, the findings from DORA provide a model for measuring and improving performance. With almost a decade of data gathered from more than 33,000 professionals worldwide, the capabilities and frameworks detailed by the research help teams pinpoint areas for improvement and areas to celebrate. The team at DORA categorizes capabilities into three sections: Technical Capabilities, Process Capabilities and Cultural Capabilities.
Chasing down critical information in disparate systems of record while trying to resolve an incident can make an already stressful situation even more taxing. Extra clicks, extra logins, copy/paste, socializing that information with other responders–it all wastes time and introduces more room for human error. Now PagerDuty customers can use Custom Fields on Incidents to enrich their incident data.
Automation has become a game changer for businesses seeking efficiency and scalability in a rather unclear and volatile macroeconomic landscape. Streamlining processes, improving productivity, and reducing incidence for human error are just a few benefits that automation brings. However, as organizations embrace automation, it’s crucial to ensure modern security measures are in place to protect these new and evolving assets.
