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PagerDuty and Teleport: System access and role escalation when you need it
You may know that PagerDuty has over 600 integrations that add a wide variety of functionality to the core platform and workflows. Some integrations provide upstream data sources like metrics and monitoring. Some are for downstream capabilities like reporting. And some interesting integrations help you in the moment when you are responding to an incident. Teleport provides secure access to applications, cloud infrastructure, databases, and Kubernetes environments without getting in your way.
What's New: Introducing the PagerDuty App for Salesforce Service Cloud
In today’s world of digital everything, where customers are increasingly demanding instant updates when problems occur, it’s more important than ever to take immediate action. Seconds matter, and teams need to be empowered to proactively solve customer-impacting incidents as quickly as possible.
PagerDuty - Time to Value (Extended 3.75 min.)
When critical incidents do arise, you need the best, most accurate solution for real-time work. Even if you choose to weather the long implementation and cost, when compared to ITSM tools, PagerDuty can provide response times of over 10 times faster when it matters most.
PagerDuty Integration Spotlight: Buildkite
PagerDuty’s Change Events are a powerful way to collect information from your service ecosystem. To maintain velocity as your application deployments scale, every second counts. Integrating Buildkite with PagerDuty ensures you have all the information you need, when you need it. After you install the integration from the PagerDuty Service Directory, you’ll be able to configure your #Buildkite pipelines to send change events to your services whenever a build completes, pass or fail.
10 questions teams should be asking for faster incident response
2019 and 2020 were worlds apart. Our entire ways of working, living, socializing, and learning were changed almost overnight. Over the last 18 months, technical teams have had to double down on all their digital efforts to help their customers adapt to the new normal. At the same time, teams were responsible for more unplanned work than ever as incidents steadily rose. For the first time, we’ve created the State of Digital Operations Report which is based on PagerDuty platform data.
PagerDuty Integration Spotlight: Teleport
Just-in-time System Access and Role Escalation. Teleport provides secure access for cloud applications and infrastructure that doesn’t get in the way. When implementing strict zero-trust rules you sometimes need to escalate and elevate privileges. By leveraging PagerDuty, you are able to alert the request and approve or deny system access. Using PagerDuty’s schedule feature, you are able to dynamically assign administrative privileges based on who’s on call. This greatly reduces the scope of access. Teleport and PagerDuty together provide security best practices that are easy to enforce.
Has the firefighting stopped? The effect of COVID-19 on on-call engineers
With digital becoming the primary channel for work, education, shopping, and entertainment in the last 18 months, it’s no surprise that workloads for technical teams and on-call engineers have increased. Data from PagerDuty’s inaugural platform insights report, The State of Digital Operations, highlights this reality. As of July 2021, the average number of events managed daily by PagerDuty is 37 million, with 61,000 of those being critical incidents.
What's new: Updates to Event Intelligence, mobile, and more!
As we near the end of the Summer season, we’re excited to announce a new set of updates and enhancements to the PagerDuty platform. These updates will help our users and customers: Make sure to view the latest PagerDuty Pulse or learn more from our community team and developer advocates who have launched new programs to help you learn more about our latest products and best practices.
Best practices to help retailers make the grade for the holiday season
It’s hard to believe we’re already talking about the return to school, but it’s set to be a big one. In fact, this year promises to be the biggest in the last five years. The National Retail Federation expects back-to-school spending to reach $37.1B , up from $33.9B last year. Back-to-college spending is also expected to rise, reaching $71B this year. This increase is buoyed by parents and students gearing up for their first in-person classes after a year of virtual learning.