A few days ago, we hosted a very well received webinar presented by Barry Schiffer (CTP) from eG’s Benelux team and George Spiers, CTP and real-world Citrix Administrator. They covered key questions and workflows, such as: A colleague and I were answering questions during the live webinar, and we received a lot of questions. One of the best things about participating in these webinars is the high quality and breadth of questions that we receive from the attendees.

As we indicated in our previous blog, AIOps (Artificial Intelligence for IT Operations) refers to the application of machine learning analytics technology that enhance IT operations analytics.

I’ve recently been talking to some of the users of our eG Enterprise monitoring solution and its AIOps-powered root cause analysis platform. Multiple users have mentioned how the usability of the solution has been enhanced considerably by the availability of rich featured mobile apps for iOS and Android platforms.

A Storage Area Network (SAN) is a specialized, high-speed network that provides block-level network access to storage. SANs are typically composed of hosts, switches, storage elements, and storage devices that are interconnected using a variety of technologies, topologies, and protocols. Each computer on the network can access storage on the SAN as if they are local disks connected directly to the computer.

I recently saw a user asking on EUC Slack “is there a Domain controller response time in ?”. Unfortunately for him, his choice of monitoring product doesn’t include such metrics. However, it did make me wonder if Citrix admins are aware of the importance of getting metrics about Domain Controllers, simply because many EUC monitoring tools fail to monitor them.

Atos needed deep insights into the entire chain of components necessary for a virtual workplace to do its job properly, with a particular emphasis on user experience. This is exactly the kind of requirement that eG Enterprise is built for, which is what prompted Atos to start using the product five years ago. Sietze Vrind, a business manager at Atos says they’ve “never regretted it for a moment.”

The webinar included a live demonstration of how our eG Enterprise solution provides an end-to-end view of the Citrix deployment including the Citrix ADCs, Delivery Controllers, License servers, Virtual App servers, Virtual Desktops, and other Citrix tiers including WEM, AppLayering, and others. Citrix Cloud is also supported.

ITIL’s definition of a service desk is: “The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users.” Service desks such as JIRA, Autotask and ServiceNow, often also support multiple IT Service Management (ITSM) activities.

When we hear the term ‘embedded analytics’, most people think of business intelligence. The concept of embedded analytics refers to the integration of analytic content and capabilities within a business process application. The business benefits of embedding analytics into a business process include increased visibility, more effective strategic planning and accelerated time to value.