“Winning doesn’t always mean being first. Winning means you’re doing better than you’ve ever done before” – Bonnie Blair, five-time Olympic gold medalist. By that definition, Freshworks is a clear winner. Recording a personal best, Freshworks has been positioned on the Challengers quadrant in the 2021 Gartner Magic Quadrant for ITSM Tools.
Recently, I started to read the invaluable book Software Engineering at Google. It’s a great book by Google, describing their engineering practices across many different domains. One of the first chapters discusses the matter of making a “scalable impact,” which I find very interesting, and something that I believe has been overlooked by many organizations.
If you maintain a Ruby gem, you are definitely familiar with the recurring manual tasks surrounding the release of a new version. After doing this for a while, you inevitably start thinking that some of these steps could be automated. They can! With a few lines of code, you can bring the amazing world of continuous delivery to your project and increase the reliability of the whole process while freeing up some of your time. Double win!
