Operations | Monitoring | ITSM | DevOps | Cloud

This post was written by James Hickey. Scroll below for full bio and picture following this article. Time series databases (TSDBs) can transform the way you handle streams of data in real time or IoT applications. In this tutorial, you’ll learn how to set one up in a C# application. Relational databases have their place. They’re great at things like data normalization, avoiding duplication, indexing over specific data points (like columns), and handling atomic changes to the schema.

These days, I keep encountering inquiries from various customers on the topic of call handling. Due to the current transformation, triggered by the increased use of home offices, it is becoming more and more important to make on-call staff more accessible. Often the already overloaded service desk is used for this purpose. Of course, this leads to a) a deterioration in the quality of the service desk and b) delays between the receipt of the problem and the start of problem resolution.

LogDNA integrates with your PagerDuty instance to help trigger incidents based on log data coming in from your ingestion sources. This allows your teams to quickly understand when there are issues with your application, and where in the logs you can investigate to understand root cause. To help further accelerate your team’s ability to understand the state of your applications, we are introducing the ability to automatically resolve those PagerDuty Incidents directly from LogDNA.

RMM stands for remote management and monitoring. As its name implies, RMM software allows you to monitor, manage and troubleshoot your IT environments without physically having to be there. In addition to full visibility of your network, RMM software also alerts you to any issues so you can quickly respond and maintain uptime.

Communications service providers (CSPs) have been at the forefront of the pandemic, helping customers and entire industries make critical transformations almost overnight. When education, healthcare delivery methods, and supply chains were interrupted, CSPs stepped up and provided digital work environments and automations that became lifelines. Now, CSPs are laying the foundation for even more.

User experience is subjective. For example, asking tourists visiting New York City about their experiences gives different answers. Likewise, end-users who work remotely with different resources and disparate assets can have varied experiences with their business applications. How can IT teams gather this experience data and react faster to improve experience? The answer is Digital Experience Scores.

Logging is useful in building, managing and debugging Rails applications. Most logging functionalities are built into the application, and it is fairly simple to find the logs. However, as your applications scale up in volume, it becomes difficult to trace the source of an issue. That’s when you want to implement a cloud based log management system to get a unified view of all logs from your Rails application.