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In a world where Software as a Service (SaaS) products are integral to daily life, maintaining uninterrupted service for end-users is paramount. However, stuff happens. When it does, our most valuable response (other than restoring service ASAP) is to review the series of events that led up to the incident and learn from them. On August 25th, 2023, at 7:02 AM NZT, Raygun experienced a significant incident that impacted our API ingestion cluster, leading to an outage lasting approximately 1 hour and 15 minutes. While this wasn't fun for anyone involved, this incident did prove to be a valuable learning experience, shedding light on the importance of infrastructure management and resilience.
Top tips is a weekly column where we highlight what’s trending in the tech world and list ways to explore these trends. When you think about generative AI, what instinctively comes to your mind is content and image generation. But, in this week’s Top tips column, let’s look at a less-explored facet of generative AI: data analytics. There are a lot of conversations about data and its benefits.
In the ever-changing field of artificial intelligence, OpenAI is consistently seen as a leader in innovation. Its AI models, starting with GPT-3 and now with GPT-4, are already used extensively in software development and content creation, and they’re expected to usher in entire sets of new systems in the future.