Recent advances in AI-powered chatbot technology will change the way humans interact with applications and machines. AI will likely boost current IT Service Management (ITSM) chatbot capabilities and directly affect how knowledge management will be provided in the future. Let’s look at how AI in knowledge management is affecting content creation, management, and access.

Internet-of-Things (IoT) devices and technologies have penetrated into our life. Nowadays, we can easily find IoT devices around us. Home appliance manufacturers produce IoT products for smart homes. Car makers invest in smart vehicles that can communicate with other smart cars and IoT objects nearby. Governments allocate huge resources to build smart cities with IoT technologies to improve the quality of life for people and promote economic growth.

IoT devices open the door to all sorts of computing potential, but they can also produce a flood of telemetry data that users need to properly collect and monitor to ensure those devices are working properly. It’s no wonder so many individuals and businesses use Grafana for IoT use cases, whether they’re starting an aquaponic farm in South Africa, managing an industrial-scale electroplating factory in Ohio, or simply keeping tabs on Pretzel the python at its home in the UK.