Operations | Monitoring | ITSM | DevOps | Cloud

If writing SQL code is part of your daily work, you won’t be surprised by things like context-aware code completion, as-you-type syntax validation, and debugging. All of them are designed to enhance and speed up your SQL coding. But what if we said that you could completely reshape your experience with an AI-powered assistant? What if you could have your error-free queries generated, analyzed, and optimized in just a couple of moments?

Twelve months ago, we shipped Edwin AI with a specific hypothesis that AI agents could handle the operational drudgery slowing down ITOps teams. It was a deliberate bet against the cautious consensus that AI should act only as a copilot, limited to offering suggestions. Most AIOps tools still follow that script. They’re stuck surfacing insights and stop short of action. Edwin was built differently. It was designed to make decisions, correlate events, and execute fixes.

The Configuration Management Database (CMDB) has been the backbone of IT Service Management (ITSM) and IT operations for years. A CMDB is a central repository that stores information about IT assets, configurations, and dependencies, enabling organizations to manage their IT infrastructure more effectively.

AI adoption is accelerating across nearly every industry. According to McKinsey’s 2025 State of AI report, 78% of organizations now use AI in at least one business function, up from just 55% the year prior. From real-time analytics to generative tools and process automation, AI is becoming a fundamental part of how modern businesses operate and compete.

AI discourse these days is all over the place. Depending on who you talk to, AI’s are absolute flash-in-the-pan junk, or they’re the best thing since sliced bread. I want to cut through the noise, though, and see for myself what someone can do out here on the bleeding edge. Thus, I’m setting myself a challenge: write a usable—and useful—application with Claude Code, from soup to nuts. Here are the rules: With our ground rules established, let’s figure out our app!

Imagine incidents resolved through insights, not manual investigations. ‍ Picture an incident management future where you're never alone during critical alerts. Imagine your best engineer always available, tirelessly investigating issues, analyzing logs, correlating metrics, checking recent code changes, and delivering actionable insights, instantly. Today, ilert is stepping boldly into this future with our first intelligent agent: ilert Responder.

When it comes to incident management, the ability to quickly access and act on operational data can mean the difference between brand loyalty and costly downtime. PagerDuty’s integration with the Amazon Q Business index addresses this challenge head-on by providing a seamless, more secure, and faster way to search and access enterprise knowledge across the IT ecosystem.