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Unleashing the Power of AI in Customer Service

Artificial Intelligence (AI) is transforming how customer service works, and businesses need to improve their operations and offer top-notch customer satisfaction. With AI-driven tools and solutions, organizations can streamline processes, reduce response times, and create personalized experiences for their customers. Businesses that choose to leverage the capabilities of AI can operate more efficiently and provide superior service. Read on to explore the ways AI can be integrated into customer service, its benefits, and some of the leading platforms available today.

Top Career Paths After an Online MCA Degree: From Developer to Data Scientist

The tech industry is moving at lightning speed and so are the ways people learn and build careers. Over the past few years, online MCA degrees have gone from being a backup option to a smart, future-ready choice for students and working professionals alike. If you're wondering what kind of opportunities an online MCA can lead to, you're in the right place. Let's break down some of the most promising career paths available to you after completing an online Master of Computer Applications.

Get Kafka-Nated Episode 2: Josep Prat - Life of a Kafka contributor

The Aiven Platform is more than a collection of open source services for streaming, storing and analyzing data. The platform ensures that all services run reliably and securely in the clouds of your choice, are observable, and can easily be integrated with each other and with external 3rd party tools.

Get Kafka-Nated Episode 3: Greg Harris on Contributing to KIP 1150 diskless

The Aiven Platform is more than a collection of open source services for streaming, storing and analyzing data. The platform ensures that all services run reliably and securely in the clouds of your choice, are observable, and can easily be integrated with each other and with external 3rd party tools.

How I Use GenAI as a Thought Partner, Not a Shortcut

You don’t need to be a power user to get powerful results. I’m not training models or prompting GPTs into poetry—I’m just using them to do what great managers already try to do: communicate clearly, prioritize outcomes, and lead with intention. Over the last few quarters, I’ve built a handful of custom GPTs to support my weekly, monthly, and quarterly workflows.

Updated MPLAB X IDE Plugin

We’re happy to announce that our Trace Export Plugin for MPLAB X IDE has been updated to version 2.3.1 and now supports the latest versions of Microchip’s IDE, including MPLAB X v6.20 and v6.25. This plugin enables saving trace files from Percepio’s TraceRecorder library via the MPLAB X IDE debugger, making it easy to open the trace in Percepio Tracealyzer and related tools.

Are Egress Fees Holding Your AI Business Back?

For AI companies, the landscape of cloud computing has always been a balancing act between innovation, costs, and compliance. That’s where Civo comes in. Offering a full cloud offering with GPUs, but without the usual headaches, Civo provides a rare combination: true data sovereignty and zero data egress charges. Let’s break down why these two features should be non-negotiables for your AI infrastructure.

Top 10 Status Page Examples: What We Like and What's Missing

A great status page does more than show uptime—it builds trust, communicates clearly during incidents, and empowers users to stay informed. Here are 10 standout examples of public status pages, with a quick breakdown of what they do well—and where there’s room for improvement.

Why You Shouldn't Use AI for Everything in Your Business

AI tools are everywhere in 2025. They write blog posts, summarize meetings, edit videos, and generate logos in seconds. For side hustlers and solopreneurs, this level of automation feels like a dream: Instant help without the price tag of hiring a team. And when you're just getting started, it can be a huge advantage. You can use AI to start your business, validate ideas, automate content, and scale faster than ever before.