Operations | Monitoring | ITSM | DevOps | Cloud

October 2021

Is Anyone Reading Your Company Comms? How This IT Channel Received +2214% More Views Than Email

An A/B test reveals Nexthink Engage gets 2,214% more views than email. When a company gets big news, they want to share that success with employees and make sure they understand what this information means for the business. Case in point: Recently, a Nexthink customer and leading life sciences company, received FDA approval – a huge milestone for them that would surely amplify the company’s brand and with it, new sales and marketing demands.

Is 'Change Fatigue' Crippling Today's Digital Workforce?

When it comes to workplace innovation, many forward-thinking businesses follow a simple mantra: “Change before you have to.” They pursue organizational or technological changes in order to stay ahead, rather than catch up – and they rely on their employees to adapt quickly to the new standards and structures they put in place. The pandemic threw a wrench into that neat and tidy outlook on innovation. Businesses had to change.

The Chip Supply Conundrum Continues with No End in Sight

As the semiconductor chip shortage drags on, allegations and concerns continue to surface about chip stockpiling. The Biden administration continues to face resistance from lawmakers and executives in Taiwan and South Korea, further complicating efforts to resolve bottlenecks in the global chip supply that continues to plague industries from automobiles to consumer electronics.

Delivering Experience-First VDI - Q&A w/ Teodor Olteanu (Flutter Entertainment)

Desktop Virtualization solutions aren’t new to today’s organizations; countless IT teams have implemented some form of virtualization to provide better and more consistent experiences to employees. But during the rise of remote and hybrid working, virtualization has become even more ubiquitous. We recently sat down with Teodor Olteanu, Senior Delivery Manager, Workplace Technology Engineering at Flutter Entertainment, a leading global sports betting, gaming and entertainment organization.

Adapting Legacy Systems to a Stream-Based Platform

In a perfect world, small pieces of software scale up and down with a high-performance message broker like a heart, pumping data in a controlled, efficient manner. However, at some point, in every single system, an application starts pumping out large data requests, in a sporadic, uncontrollable manner. Because here, we are talking about the real world, right? In this article, we will address the problem of adapting a legacy system to play with a stream-based platform.

How companies can prevent employee turnover in the 'great resignation' era

What do you like about the place you work? Now there’s a question that many people have very different answers for than they did two years ago. After all, many of the perks of working in an office are no longer being enjoyed by employees. The person who loved walking into their sparkling office building with the stocked kitchen and comfy chairs? They’ve been working from their bedroom for over a year now, left to stock their own kitchen.

The Power Couple: How HR & IT Can Prevent Employee Turnover & Burnout

Forget the vanity metrics and the steady but painfully slow progress plans. HR professionals want to meet the demands of modern employees and rise to the challenge of a hybrid workforce by making a lasting change right now. That’s the dream, right? A happy employee stays your employee. A happy employee gets work done. A happy employee makes your company profitable. If we all had happy employees, we’d be happy.

11 Key Stats to Know if You Work in HR & Tech Support

If you are reading this, chances are you aren’t at your office. And if you are, that office is very different than how it once was. Heck—we’re all different now, we think about work differently, we interact with colleagues almost exclusively through our screens, not face-to-face. So if offices aren’t the same and we’re not the same, then the teams that support us shouldn’t be the same either, right?

Windows 11 is here. Are you ready to deliver a new experience?

After much anticipation, Windows 11 has finally arrived, taking over as Microsoft’s primary Operating System. With a modern, sleek aesthetic and rearranged start menu and taskbar navigation, the new OS has caught the eyes of the members of the global workforce who will be using it daily very soon (or, at least, before Windows 10’s 2025 end-of-life date). But it’s also caught the eye of a group of people who are a bit more anxious about this change: IT professionals.

Smooth Transitions - Moving the Right Employees from On-Premises to Cloud Desktops

As the Senior Delivery Manager for Flutter UK&I, I’m tasked with overseeing the digital experience for roughly 7,000 employees across Europe. Ultimately, my team and I are responsible for ensuring things like server hosting, Office 365, SSO, Azure and other digital work components function in a frictionless manner for our employees—both in office and remotely. That’s the underlying philosophy, at least.

Ready. Set. WAIT-New Report Shows Why Your Device is Slow to Start

Every workday you open your laptop or start your desktop, and you wait. For some, that wait is a mere blip in the day, a few seconds, for others that wait can seem interminable. A few months ago, our engineering team set out with the task of exploring what variables really impact a slow device performance. During the course of their research, the team uncovered answers to very specific questions like: What is the average startup time for a work device? (Hint: it’s less than five minutes).

Data Centers & the Impending Water Crisis - 5 Experts to Follow

‘Power-hungry data centers greedily devour diminishing water supply!’ – This might be my own frequency bias, but I feel like every headline today references data centers and the existential threat they pose to the environment. Perhaps it’s the sensational numbers and estimates that pull me in: So here I am, uncomfortably deep in the rabbit hole, reading about adiabatic processes and wet cooling towers (experts in the U.K.

"Experience is truth": ABN AMRO's Real-World XLA's

“Experience is truth.” That was one of the slogans my colleagues and I came up with in our first meeting as the newly-formed Digital Employee Experience team at ABN AMRO, one of the largest banks of the Netherlands. The subtext being that Digital Employee Experience, had to be top of mind for every IT project, even if that meant some unconventional thinking. But we were ready for unconventional.