Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and cost-based pressures force companies to do more with less. Atop the usual demands, ITSM teams increasingly expect integrations with observability and security, giving IT support teams a single pane of glass across their roles and responsibilities.

Its that time again, it’s the end of the year and it’s time to reflect on the things that have happened in the technology world and think about what went well, what didn’t go so well, where cloud providers are investing, and where we think they might be going in 2024.

Today’s companies need to determine whether their software rollouts are successful to ensure good user experience, software stability, reliability, and effectiveness during rollouts. To assess their rollouts, they monitor metrics like memory consumption, CPU usage, error rates, and more.

In the last 20 years, modern society has undergone a completely visible evolution regarding the Internet. Since its birth in the United States, it has been used by two-thirds of the world's population. According to the Digital Report 2023 study, Internet users worldwide have increased by 1.9%, reaching 5.16 billion this year. We use the Internet for many daily tasks, such as working online, shopping, and consuming content such as movies, music, or streaming games.

SharePoint Online, part of Microsoft’s extensive cloud offerings, brings a new level of efficiency to document and data management in modern workplaces. With its sophisticated tools like Document Libraries and Lists, SharePoint Online is indispensable for businesses seeking streamlined collaboration and organization. This guide delves into these key features, providing insights for both new and experienced users.

This is the second post in a 3-part series about shifting Observability left. If you have not had a chance to read the first, you can find it here. In today’s complex microservices deployments, gaining visibility into deployments is vital for optimal system performance and scalability. This has become even more important as the tech industry has moved toward microservice architecture reliance. Navigating through logs has become increasingly complex as requirements have grown.

SaaS providers prefer to host their solutions centrally on the cloud as a single deployment unit and share them across all their customers (tenants) in order to achieve strategic business objectives. To support this, SaaS generally demands cloud-managed services to help implement necessary automation, security, and observability specifically for their multi-tenanted compute layers.

Cost optimization is critical to managing any cloud-based service, including Azure Cosmos DB. Azure Cosmos DB is a globally distributed, multi-model database service that allows you to scale your storage and throughput across regions. Although it offers a highly scalable and flexible platform for creating applications, Azure Cosmos DB cost optimization is important to ensure efficient resource utilization, avoid unforeseen expenses, and estimate costs more accurately.

Azure VM Reservations are the best solution for optimizing cloud expenses. Users can obtain discounted prices for virtual machines in Microsoft Azure by committing to a one- or three-year term. This strategic approach ensures predictable costs, enhances budget management, and is ideal for workloads with consistent resource requirements. Leveraging Azure VM Reservations empowers businesses to achieve significant cost savings while maintaining flexibility and scalability in the cloud infrastructure.