Greetings from Atlassian Summit, happening right now in beautiful Barcelona. We have more than 1,500 customers, partners, experts, and staff assembled to talk about our product updates, share best practices and tips, and be inspired by all the amazing things people are doing with the Atlassian suite. Speaking of amazing, did you know someone recently used Jira to plan their wedding?

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore how chatbots decode the mysteries of customer engagement.