2019 was an exciting year for ServiceNow—not just in terms of business results, but in how we led a series of important conversations about the future of technology and work. On our Workflow site, thought leaders across the company weighed in on a range of timely issues, from a new manifesto for IT to a new sense of purpose for employees. Here’s some of the best thinking on Workflow from 2019.

An IT service desk is an integral part of an organization’s IT operations. It’s relevant for entities of all sizes, and plays a key role in making sure that IT services meet key business objectives. In an organization, a service desk also acts as a catalyst for digital transformation, which is a major trend affecting almost every industry. In a recent report from Forturum, 41.4% of their respondents (companies) had a dedicated digital transformation team.

For many employers, Gen Z is a bit of mystery. There’s no question that these young employees – between 18 and 24 – just entering office workplaces are driving the desire for more technology solutions integrated into the company. Communication, collaboration and scheduling tools are all on the list of what Gen Z wants. It’s not a surprise, given that these workers spend 10 hours on their mobile devices – every single day.

Blackhawk Network may be the most omnipresent company you’ve never heard of. As the market leader in card-based financial solutions and the largest provider of 3rd party prepaid cards, you’ve probably purchased or used one of Blackhawk Network’s gift cards, without ever knowing it was them. That’s how they like it.