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The latest News and Information on IT Service Management, Service Desk and related technologies.

Excellence in Software Asset Management

Many, many years ago I briefly taught in an undergraduate chemistry laboratory (mainly marking scripts and samples, as well as extinguishing the occasional fire). I noticed that although students could achieve a reasonable grade by just following the text they were given and answering, “it turned blue” (or whatever), the really good students who got the best results took the time to understand how and why it turned blue.

Execution management meets digital workflows

The longer the pandemic stretches on, the more convinced I become that innovation is the key to recovery. And I’m not alone. McKinsey research found more than 90% of executives “expect the fallout from COVID-19 to fundamentally change the way they do business over the next five years.” Yet, many organizations are focusing less on innovation in an effort to minimize risk, save money, pursue safe opportunities, and bolster their core business, McKinsey reports.

Open new channels to delight your employees- Announcing @mention Virtual Agent on Slack

The new normal has brought in new opportunities and new challenges. Technology plays an integral role in keeping your employees engaged in this new normal. It’s not enough to have any old technology but the right technology that drives engagement and helps your employees succeed in this digital workplace. Engaged teams are 17% more productive, show 24% to 59% less turnover and 21% greater profitability than the disengaged teams.

An overview of ServiceDesk Plus' integrations with Microsoft services

In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services to improve your service desk operations and build a cohesive workspace for your users. Watch related videos: Follow us on social.

An overview of ServiceDesk Plus Cloud's integrations with Microsoft services (Cloud)

In this webinar, we'll explore the different Microsoft integrations available for ServiceDesk Plus Cloud and explain how they help you connect your service desk with your end users' digital workspace. Learn to leverage Microsoft services to improve your service desk operations and build a cohesive workspace for your users. Watch related videos: Follow us on social.

5 hacks to implement an effective Asset Management in your organization [Cloud]

In the fourth episode of ManageEngine's Masterclass 2021, we will discuss five hacks to implement an effective Asset Management in your organization using ServiceDesk Plus Cloud. In this masterclass you will learn how to:‌Build an accurate repository of assets Create an asset lifecycle to track assets‌‌Utilize assets effectively‌‌Leverage POs and contracts to optimize asset procurement Optimize asset management

Ivanti Provides Support for Windows 11 Today!

Microsoft Windows 11 is now available. In the coming weeks and months, PC vendors will offer an option to purchase a new computer with Windows 10 or Windows 11. Ivanti UEM solutions provide immediate support of Windows 11, allowing IT to discover, manage, secure and service these devices. Regardless of rolling out Windows 11 day-one or taking your time, Ivanti UEM is ready when you are.

Creating a connected, engaging employee experience

The biggest business story of last year was how suddenly and completely the COVID-19 pandemic changed the ways we work and live. Organizations had to look at how they operate, adjust to a hybrid workforce, and further embrace digital transformation. ServiceNow has been at the forefront of the employee experience awakening. As new challenges emerge, our platform is perfectly suited to respond quickly to market-shifting events so that your workforce can stay productive.

Free service desk webinar, ft.Daniel Breston | Best technology coach

Watch this webinar to learn how your service desk could be your best technology coach, and about: Today, the service desk is the voice of your organization. COVID-19 moved everyone online. If they have an issue, they call your service desk. Rarely do they get to speak to anyone else! Lean and other practices also suggest that the best coaches are those with eyes that do not see what you do. This is why several major banks, utilities, sales companies, and betting houses have invited the service desk to be their coach and attend management decision-making sessions.

Put the Machines to Work for You: A Modern Approach to Increase IT Agility

Putting machines to work to enhance our everyday lives has been well-ingrained in our society for at least a couple of centuries now. IT workers use machine learning (ML) in their daily work routines, even if they don’t consciously realize it. Automated email alerts, issue escalations, and security patching are just a few examples of how ML has put the systems we rely on to work for us.