Running a customer contact center to meet the sky-high expectations of today’s customers is hard work. Success depends on having agents who can empathize with and advocate for your customers in order to give them satisfactory answers and resolutions. This is no small task, and the dynamic nature and complexity of all the factors involved make it even more difficult.

We are excited to introduce the immediate availability of our fall 2021 update for Alloy Discovery Enterprise, a comprehensive network discovery and inventory solution. The update improves performance of audit operations, especially in complex network environments, and delivers a friendlier upgrade experience. It includes the latest Alloy Audit Tools with support for Windows 11 and Windows Server 2022 and resolves issues reported in previous versions.

A new cumulative update for Alloy Audit Tools is here! The update adds detection of Windows 11 and Windows Server 2022, among other improvements and bug fixes. The new version also features the added support for both 32- (old) and 64-bit (new) versions of Alloy products, because we have recently upgraded Alloy Navigator and Alloy Discovery to the 64-bit architecture. For a full list of changes and update instructions, please check out the Release Notes.

Digital operations management is about harnessing the power of data to act when it matters the most. It’s also about having the right processes and procedures to support teams when every second is critical. Maturing your digital operations takes time, iteration, and commitment. The change won’t happen overnight. But, if you put in the effort, you’ll reap outsized benefits. You’ll be able to learn from incidents and proactively improve your services over time.

The future of healthcare is personalized, joined services shaped by actionable insights. That relies on building secure digital health services that customers can trust. Cyberattacks are getting more sophisticated and harder to detect, and the damage to businesses and their reputations can be difficult to recover from. Although security is complex, resources can be scarce. Getting the best return on investment is crucial to balance protecting customer data with safeguarding service delivery.

GITEX GLOBAL 2021 has come to an End! A big thanks to our partners and visitors for taking the time to come & meet us. Being the biggest trade show in the region, GITEX gave us the right platform to unveil our latest AI-powered offerings, AIOps and ServiceOps, which we are positioning as a unified solution to meet the challenges faced by enterprises due to the rapid modernization of their businesses.

It’s the scariest time of year. But forget about ghosts and goblins and zombies. If you really want to be as scary as possible this spooky season, we know exactly what your costume should be and how you should decorate your yard. Here are some hints: What are they? Cybersecurity threat actors. *Cue terrifying music.* Before you roll your eyes, stick with us. This is worth a quick read.